Aliyah Ashley
Dothan,Al
Summary
Dynamic professional with a proven track record in customer service and compliance. Qualified Claims Representative versed in investigating claims, verifying information,blending empathy and organization to enhance client satisfaction and streamline operations.. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and problem-solving skills. Friendly and upbeat team player with organized and disciplined approach.
Overview
5
5
years of professional experience
Work History
Claims Representative
Teleperformance
08.2024 - Current
- Connect with customers via phone with initial notice of loss by filing/documenting claims for customers who have been in an accident
- Assist customers with setting up vehicle repairs and rental cars if necessary
- Communicating with medical providers, law offices and other insurance providers to file claims
- Assist with overall claims process and next steps including working with assigned Adjusters, managers and follow-ups with customers
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Track all call related information for auditing and reporting purposes
Compliance Officer
Elite Property Management
03.2022 - 07.2022
- Monitored all operational procedures and processes using compliance management platform
- Researched, recorded, and analyzed data to prepare reports on compliance activities
- Investigated complaints or concerns regarding compliance policies via phone and email
- Conducted internal audits to identify compliance issues
- Prepare proper correspondence for homeowners
Server
P.F. Changs
09.2021 - 03.2022
- Knew full knowledge of the menu including food and beverages
- Engaged with customers as they made their menu choices
- Entered orders, delivered food and beverages, and processed payments
- Created and nurtured a fun, family style work environment
- Uphold safety standards and high sanitation
Customer Service Representative
Hire Dynamics
03.2021 - 09.2021
- Answered 75-100 incoming cases daily
- Excellent listening skills and the ability to ask probing questions, understand customer concerns and overcome objections while remaining calm to offer solutions to their inquiries
- Proactively educated customers on products and services
- Effectively communicated using consumer friendly and appropriate language
- Used strong soft skills, multi-tasking and ability to problem solve
Student Specialist
University of Alabama-Huntsville
09.2019 - 04.2020
- Maintain front office and conference room, assist visitors
- Provide functional assistant to all office staff
- Analyze and record deliveries and pickups
- Maintain and record financial records in various data entry platforms
- Filing, copying, scanning, emailing, follow-ups (via phone or email)
Education
Natural Hair Care And Styling License - Cosmetics
Blueprint Hair Academy
Huntsville, AL05-2023
Bachelor of Science - Mathematical Sciences
University of Alabama At Huntsville
Huntsville, AL05-2022
Skills
- Empathy
- Organization
- Computer Proficiency
- Customer Service
- Multi-tasking
- Problem Solving
- Active Communication
- Microsoft Office (Word, Excel, Access, etc)
- Microsoft Office
- Insurance Claims Review
- Claims Investigation
- Time Management
Timeline
Claims Representative
Teleperformance
08.2024 - Current
Compliance Officer
Elite Property Management
03.2022 - 07.2022
Server
P.F. Changs
09.2021 - 03.2022
Customer Service Representative
Hire Dynamics
03.2021 - 09.2021
Student Specialist
University of Alabama-Huntsville
09.2019 - 04.2020
Natural Hair Care And Styling License - Cosmetics
Blueprint Hair Academy
Bachelor of Science - Mathematical Sciences
University of Alabama At Huntsville