Antoinette Daniels
Kansas City,USA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Claims Representative
TTEC
09.2023 - 05.2024
- Answering inbound calls
- Processed a high volume of claims efficiently while maintaining quality standards.
- Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Communicated effectively with policyholders, providing updates and explaining the claims process clearly.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
Customer Service Cashier
Family Dollar
Kansas City, USA
12.2022 - 11.2023
- Used a point-of-sale system to enter orders, process payments, and issue receipts
- Assisted customers in managing large purchases by collecting items from shelves and storage locations
- Counted the cash in the register drawer at the start and end of each shift
- Trained new team members on how to use the POS system, customer service strategies, and sales objectives
- Checked customer prices and processed sales by scanning barcodes
- Helped customers by answering their questions and completing their requests
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales
PSE Clerk
United States Postal Service
Kansas City, USA
05.2021 - 10.2021
- Completed the work outlined on the repair order with efficiency and accuracy
- Loaded letters onto processing equipment, removed nonprocessable letters, and ensured that the sorting feed was never interrupted
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
Warehouse Order Selector
Amazon MKC6
Lee's Summit, USA
05.2019 - 08.2019
- Worked with sales team members to keep track of inventory levels, complete accurate orders, and resolve item issues
- Updated daily logs with regular shift activities as well as details about special incidents
- Processed incoming shipments after they arrived by scanning boxes and envelopes
- Lifted materials weighing up to 40 pounds on a regular basis
- Kept the warehouse clean and organized to maximize team efficiency and productivity
Cashier
Walmart Supercenter
Kansas City, USA
01.2018 - 07.2018
- Help customers by guiding them and answering their questions
- Counted the cash in the register drawer at the start and end of each shift
- Checked customer prices and processed sales by scanning barcodes
- Greeted customers with a smile and offered prompt and dedicated assistance
- Provided attentive and skilled assistance to all customer needs
- Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors
- Kept an eye on self-checkout systems and offered assistance or intervention as needed
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
Education
High School Diploma -
Ruskin High School
Kansas City, MO05-2015
Skills
- Customer relations
- Data entry
- Communication
- Active listening
- Empathy
- Multitasking
- Attention to detail
- Computer skills
Timeline
Claims Representative
TTEC
09.2023 - 05.2024
Customer Service Cashier
Family Dollar
12.2022 - 11.2023
PSE Clerk
United States Postal Service
05.2021 - 10.2021
Warehouse Order Selector
Amazon MKC6
05.2019 - 08.2019
Cashier
Walmart Supercenter
01.2018 - 07.2018
High School Diploma -
Ruskin High School