Nicholas Coleman

Lead by example by providing extraordinary and truly exceptional service to maintain and increase overall customer service and customer retention.

Managed and established profit margins of products and labor times for services performed.

Increased service department gross dollars and decreased expenses resulting in profitability year over year.

Guided techs on automotive repair, tool usage and equipment operation.

Educate customer on tire classes designs designations giving knowledge and assistance in selecting the correct tire for their application.

• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Performed statistical operations to improve operations and forecast team needs.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Rotated merchandise and displays to feature new products and promotions.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.