Deshonana Luster
Marshall,TX
Summary
I am a reliable Medical Assistant professional with 11 years of experience in the healthcare environment. I provide excellent customer service to patients to ensure proper steps have been followed through. I communicate effectively and thoroughly. I’m dependable, organized, and flexible. I’m HIPAA knowledgeable. I’m highly trained in pharmacy and medical benefits. I’m a multitasker and I have strong organizational skills. I use Microsoft Excel and Word daily. I’m a team player and I enjoy building strong work relationships.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Marshall Family Practice
10.2015 - Current
- Provide assistance to patients needing prior authorizations
- Assist patients with patient assistance programs and make sure they receive their medications in a timely manner
- Follow up with patients to ensure proper follow ups are met
- Assist patient’s to determine their eligibility requirements
- Serves as a advocate for patients to ensure they receive the best appropriate programs
- Complete prior authorizations for medications
- Contact patients to collect information for insurance companies to ensure proper information is received
- Built strong relationships with patients through effective communication skills
Medical Assistant
Rural Health Clinic
08.2014 - 10.2015
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
Education
Medical Assistant -
Remington College
Shreveport, LA05.2013
High School Diploma -
Waskom High School
Waskom, TX05.2000
Skills
- Indirect Patient Care
- Data Entry
- HIPAA Compliance
- Medical Terminology
- Reliable Team Player
- Maintaining Confidentiality
- Prioritizing Stat Orders
- Medical Terminology Knowledge
- Clinical Documentation
- Patient Care Coordination
- Customer Relationship Management (CRM)
- Electronic Medical Records
- Insurance Verification
- Companionship and Emotional Support
- Adaptability and Flexibility
- Data Entry Accuracy
- Professionalism and Ethics
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteTimeline
Medical Assistant
Marshall Family Practice
10.2015 - Current
Medical Assistant
Rural Health Clinic
08.2014 - 10.2015
Medical Assistant -
Remington College
High School Diploma -
Waskom High School
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