Ricardo Garcia
Mission,TX
Summary
Goal Oriented and Sales driven management professional, equipped with outstanding customer service experience. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
10
10
years of professional experience
Work History
Sales/ Electric Vehicle Specialist
Spikes Ford
01.2023 - Current
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills
- Collaborated with finance team to secure optimal financing options for customers, ensuring seamless purchasing process
- Maintained open lines of communication with colleagues across departments to ensure seamless experience for clients throughout entire sales process
- Increased dealership revenue with effective sales strategies tailored to individual client needs
- Consistently adhered to company guidelines regarding ethical selling practices
- Delivered high-quality service by addressing customer concerns promptly and professionally.
Branch Operations Manager /Bank Officer
Texas National Bank
03.2017 - 12.2022
- Supervised team of banking professionals, fostering positive work environment and emphasizing professional growth
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences
- Oversaw employee recruitment processes to ensure hiring of qualified candidates who contributed positively to bank's goals and culture
- Improved branch efficiency by streamlining operations to increase efficiency across various aspects of branch operations
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information regarding bank products
- Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Developed and executed strategies to grow bank's loan portfolio, expanding business opportunities.
Personal Banker /Bank Teller
PlainsCapital Bank
07.2014 - 04.2017
- Boosted sales of bank products through effective cross-selling and up-selling techniques
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers
- Assisted in development of marketing strategies to increase awareness of bank products and services within local community
- Conducted regular audits of cash handling procedures, minimizing risk exposure for branch
- Exceeded performance metrics by consistently meeting or surpassing productivity goals
- Assessed client needs proactively during interactions, offering tailored solutions that aligned with their financial objectives.
Education
High School Diploma -
Sharyland High School
Mission, TXBusiness Administration -
South Texas College
Mcallen, TXSkills
- Team Management and Leadership
- Professional Customer Service
- Strong Ability to Build Customer Relationships
- Excellent Oral and Written Communication
- Knowledge In Banking Products and Operations
- Proficient In Both English and Spanish
Timeline
Sales/ Electric Vehicle Specialist
Spikes Ford
01.2023 - Current
Branch Operations Manager /Bank Officer
Texas National Bank
03.2017 - 12.2022
Personal Banker /Bank Teller
PlainsCapital Bank
07.2014 - 04.2017
High School Diploma -
Sharyland High School
Business Administration -
South Texas College
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