Lee Tyree

• Open Enrollment Period (OEP) Contract Assignment followed all organizational policies and procedures.
• Utilized upsell techniques to influence consumer buying trends averaged 25 incoming calls per day, increased 28% year over year, and confirmed correct health plan selection.
• Top team sales producer that optimized customer experience and managed sales pipeline to close.

• Managed Individual and Family Plans (ACA) broker agent partnerships (approx. 950), expanded multiple distribution channels, made recommendations from state analytics increasing annual sales by 12.5%.
• Maintained and analyzed data points in large 4 state Southeast Region. Developed presentation deck webinars, 1x1 sales consultations, celebrated and organized appreciation events to recognize most accomplished Field Marketing Organization's (FMO) Broker/Agent associates.
• Facilitated weekly internal team meetings with 20 Agency/ Market Managers set agenda, curated updates, organized mentoring program sessions to encourage positive team culture driving market share growth by 13%.
• Invited off-site with department leadership to offer feedback on operation improvements, , provider networks, plan products, competition and market intelligence'.
• Earned Top Sales 'Champions Club MVP' award for number #1 ranked Market Sales production. Received May 2023.

• Consultative Medicare Sales Producer managed Book of Business portfolio with sustained sales success.
• Served as keynote speaker Subject Matter Expert on sales process, team culture and employee orientations for Multi-Unit meetings and achieved 100% Net Promoter Score Call Quality (AEP) 2020.
• Successfully helped recruit and onboard new team talent and facilitated orientation meetings.

• Handled high-volume inbound calling top seller with expert use of client relations management (CRM) software and Auto predicative computer dialing for inbound insurance enrollments.
• Honored for "Top Call" of 2017 Annual Enrollment Period (AEP). Earned solo video promoted call quality and storyline testimonial shared in Nationwide Roadshows across UHC footprint.
• First runner up Champions Club Annual Enrollment Period (AEP) 2018. Selected UHC Diversity and Inclusion video 2016, UHC Agent Recruiting Training video 2015

Producer Help Desk (PHD) Escalation Team

• Managed internal Field Marketing Organization (FMO) accounts, responding to client services support inquiries and resolving Broker Agent service issues using multiple sales systems to investigate, track, and resolve important time sensitive escalated issues.
• Developed and maintained relationships with over 25 key accounts, offering commission audit inquiries and reviews.
• Provided Contracting, Certification license review and prepared sales commission reports for management, including entire footprint (over 1000) different sales agents and brokers nationwide all 50 states.