Yolanda Aubin
Live Oak,TX
Summary
To obtain a position with an organization where my skills and expertise will be utilized to the fullest extent.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Call Center Customer Service Representative
Derm Associates of San Antonio
San Antonio, TX
12.2023 - Current
- To serve as a first point of contact for patients, providing information, scheduling appointments for patients, Doctors/ Hospitals, clinics, insurance verification, referrals, and addressing inquiries.
- Play a crucial role in ensuring efficient and patient-centered communications.
Patient Access Scheduler
Diabetes & Glandular Disease Clinic
San Antonio, TX
06.2022 - 04.2023
- As a Patient Access Scheduler, I was responsible for scheduling and interacting with patients via telephone in a call center environment.
- Effectively multi-tasking, accurately handling all calls and effectively managing time. I was responsible for providing excellent customer service, assisting patients and other callers.
- As part of a larger team, I scheduled appointments for patients in accordance with scheduling rules, reviewing appointment date, time, location and provider name with caller.
- I answered the telephone promptly and in a polite and professional manner, following call center scripts.
- I handled all incoming telephone calls from patients, made appointments, and answered general questions and inquiries.
- I used the EMR System to refer to existing patient's information or set up new patients in the scheduling tool.
- I received, directed and relayed telephone and fax information.
- I also provided the patient with available timeslots, communicated all add-ons, delays, cancellations and no shows to Clinic Coordinator.
- Reminded caller of cancellations/no-show policy.
- I was responsible for inputting very detailed information on the patients using a variety of computer screens.
- I explained all current fees and patient's financial responsibility and informed patient of payment required for existing balances due at or before next appointment.
- I provided information to callers on proactive policies and procedures such as what is required following physician template, in preparation for appointment (insurance, identification, etc.)
ROI Specialist
Texas Vista Medical Center
San Antonio, TX
02.2021 - 05.2022
- As a ROI Specialist, I determined records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site or physical records that match patient request.
- I was responsible for answering phone calls of ROI issues, responded to walk-in requests for medical records, and responded to requests and processing from physician offices.
- Logged medical records and other requests into the system.
- Used the following systems to access medical records: HPF, Meditech and Cerner.
- Other duties as assigned.
Medical Case Specialist
QTC (Insight Global)
San Antonio, TX
07.2020 - 01.2021
- As a Medical Case Specialist, I received 8-10 cases a day from veterans requesting benefits.
- I had to triage their charts and input data into system, and coordinated appointments with doctors in their area, using EMR system e-clinical works.
- I was also responsible for following up with the veterans and documenting any necessary information.
- Other duties as assigned.
Medical Case Specialist
Molina Healthcare
San Antonio, TX
02.2018 - 05.2019
- HEDIS Auditor, Molina Healthcare (B2B Staffing Contract)
- San Antonio, TX April 2019 - May 2019
- Molina Healthcare created a project to audit medical records.
- As a HEDIS Auditor, I pursued facilities, individual providers, clinics, labs & hospitals to request medical records.
- The process was to call and verify provider demographics.
- Once demographics were verified, a letter would be generated with a fax that included member name, location and HEDIS measure.
- The providers had 7 days to respond.
- If they didn't, another letter was sent with an extension offer and new deadline data.
- Logs for activities were kept in an excel sheet.
- Once medical records were received, information was sent to auditors for review.
ROI Medical Records Specialist
Christus Santa Rosa
San Antonio, TX
06.2015 - 01.2018
- As a medical records specialist, I worked onsite at Christus Santa Rosa.
- Received and processed all medical records requests received by mail or fax.
- I provided coverage at various offices.
- I reviewed and audited medical records for accuracy and completeness, evaluated medical codes for corrections and ensured security and confidentiality of medical records.
- I also validated the HIPAA authorizations for release of medical information while following HIPAA guidelines.
- I also completed the release of information requests by retrieving patient charts and scanning the medical records to electronically transmit to the requestor.
Education
IT - IT
My Computer Career
Raleigh, NC05-2024
Certified Medical Assistant - Medical Assistant
Texas Careers
San Antonio, TX06-2006
Skills
- Front desk
- Customer support
- Able to work efficiently and manage time effectively Organized
- Medical office experience
- Time management
- Medical scheduling
- EHR systems
- Clerical experience
- Affordable Care Act (ACA)
- Data entry
- Computer skills
- Office experience
- Telehealth
- Shipping & receiving
- Customer inquiry handling
- Customer support ticket management
- Medical records
- Leadership
- Medical terminology
- Presentation skills
- Quality control
- Medical billing
- Vital signs
- Scanning
- Technical Proficiency
- Ethernet
- EMR/EHR
- Appointment scheduling
- Accounting software
- Medicare
- Phlebotomy
- Google Workspace
- EMR systems
- Patient interaction
- Computer literacy
- Intake
- Medical coding
- Customer service
- Hardware support
- Call center experience
- Computer networking
- Analytics
- Communication skills
- Customer retention
- Anatomy knowledge
- DME
- Writing skills
- Health screenings
- Microsoft Teams
- Insurance verification
- Customer issue escalation
- Word processing
- ICD-9
- Physiology knowledge
- EClinicalWorks
- Grammar Experience
- Proofreading
- Pivot tables
- Pattern recognition
- Patience
- Phone communication
- Google Drive
- Attention to detail
- Microsoft Office
- Microsoft Word
- Linux
- Patient service
- Patient monitoring
- Medical administrative support
- Computer hardware
- Ability to adapt quickly to a challenge
- AHA CPR/First Aid/AED
- Anatomy and physiology
- Aseptic Technique and infection Control
- CLIA Waived Testing
- Experience with HPF, Meditech, Cerner systems
- Experience with Athena, Paper Vision and E smart link, coding
- Experience with EMR, QSHAR, Pursuit, QNXT, Nitro, Electronic Scheduling
- Microsoft office
- Self-motivated
- Technical support
- Sales
- Organizational skills
- Adaptability
- ISO standards
- Record keeping
- Medical receptionist
- Healthcare management
- Paralegal experience
- Client interaction via phone calls
- Over 7 years in the medical field, mostly medical
- Ability to effectively communicate with clients both in written and oral form
- Quick Learner
- Empathy
- HEDIS
- Administrative experience
- ICD-10
- ICD coding
- Records management
- Records management experience (6-10 years)
- Laboratory experience
- CPT coding
- Employment & labor law
- Clinic
- Microsoft Powerpoint
- Windows
- Health insurance knowledge
- Care plans
- HIPAA
- Productivity software
- Managing patient records
Certification
- CPR Certification
- Certified Coding Specialist
- AHIMA
- RHIA
Languages
English
Bilingual
Spanish
Timeline
Call Center Customer Service Representative
Derm Associates of San Antonio
12.2023 - Current
Patient Access Scheduler
Diabetes & Glandular Disease Clinic
06.2022 - 04.2023
ROI Specialist
Texas Vista Medical Center
02.2021 - 05.2022
Medical Case Specialist
QTC (Insight Global)
07.2020 - 01.2021
Medical Case Specialist
Molina Healthcare
02.2018 - 05.2019
ROI Medical Records Specialist
Christus Santa Rosa
06.2015 - 01.2018
IT - IT
My Computer Career
Certified Medical Assistant - Medical Assistant
Texas Careers