Kailey Johnson
Burbank,USA
Summary
Authorized to work in the US for any employer Willing to relocate: Anywhere
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. With a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the team dynamics.
Overview
1
1
Certification
2
2
years of post-secondary education
13
13
years of professional experience
Work History
Call Center Customer Service Representative
Modern roofing
Burbank, USA
07.2025 - Current
- Handled high volume of inbound customer calls, averaging 400-500 daily, ensuring timely responses to customer inquiries
- Managed irate or upset customers with empathy and professionalism to de-escalate situations effectively
- Maintained up-to-date knowledge of products, services, promotions, and company policies, enabling accurate and informed customer interactions
- Participated in regular team meetings to address challenges and share best practices, contributing to collaborative solutions for performance improvement
Freelance alterations
Self employed
Burbank, CA
05.2021 - Current
- Executed day-to-day duties with accuracy and efficiency.
- Proposed innovative ideas and solutions that improved performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized customer needs promptly to ensure satisfaction.
Closet world designer in home sales
Closet world
Burbank, USA
01.2025 - 07.2025
- Conducted product demonstrations and effectively communicated the value proposition to potential customers
- Delivered timely customer service by addressing inquiries and resolving issues to enhance client satisfaction
- Negotiated pricing agreements with clients
- Developed and maintained strong relationships with key clients
- Established strong rapport with clients through consistent communication via phone, email, and meetings
- Demonstrated expertise on product features/advantages/benefits during client interactions
- Crafted tailored proposals to meet individual client needs and drive sales opportunities
- Built strong rapport with clients through regular communication channels including phone calls, emails, meetings
Inventory manager and sales floor associate
Edikted
Glendale, California
11.2024 - 01.2025
- Oversaw daily operations of warehouse layout and organization for efficient storage.
- Developed strategies to reduce excess inventory and minimize waste effectively.
- Monitored inventories on computer to generate accurate reports.
- Trained team members on best practices for inventory management procedures.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Hostess / pool girl / receptionist
Fantasia billards bar and restaurant
Burbank, USA
07.2023 - 10.2024
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Coordinated guest seating to maximize table usage and minimize wait times
- Provided accurate wait time estimates to guests, managing expectations in a professional manner
- Maintained cleanliness and organization of the host/hostess station, creating an inviting first impression for guests
- Handled customer inquiries and concerns promptly and professionally, resolving issues to ensure guest satisfaction
- Trained new team members on host/hostess responsibilities and procedures
- Optimized table turnover rate through strategic planning while maintaining quality of service
- Provided interpretation services for deaf and hard of hearing customers during their visits
- Efficiently managed high-volume periods by effectively prioritizing tasks while maintaining attention to detail
Sole floor associate
Fashion sample store
Burbank, California
02.2023 - 07.2023
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Assisted customers with product selections and provided style advice.
- Assisted customers with locating merchandise in the store.
- Organized merchandise displays to enhance visual appeal and accessibility.
- Restocked shelves and managed inventory levels throughout the sales floor.
- Maintained store cleanliness and ensured a welcoming shopping environment.
Seamstresses
Regent Aerospace Corporation
Lancaster, USA
09.2022 - 02.2023
- Operated industrial sewing machines, sergers, and other equipment to complete sewing projects efficiently
- Interpreted and followed sewing patterns, blueprints, or instructions to create custom clothing items
- Maintained clean and organized work area to enhance productivity
- Developed efficient workflow processes that reduced turnaround time for completing sewing projects
- Streamlined workflow processes to expedite completion of sewing projects
- Closely followed safety protocols and guidelines when operating sewing machinery to prevent accidents or injuries
- Worked closely with team members to improve project outcomes in fast-paced environment to facilitate smooth workflow
Sunday School Teacher
South Hills Church
Burbank, USA
01.2014 - 10.2020
- Demonstrated vigilance and quick thinking in high-pressure situations
- Utilized various instructional strategies, such as cooperative learning, hands-on activities, and technology integration, to enhance student engagement and comprehension
- Created a positive classroom environment by establishing clear expectations for behavior
- Collaborated with colleagues to develop cohesive lessons
- Incorporated social-emotional learning activities into daily lessons to support students' emotional well-being
- Cultivated strong relationships with students built on trust, respect, empathy, and understanding
- Organized extracurricular activities like paint in the park and Pokémon Go walks with older students to foster community involvement.
Sign Language Interpreter
South Hills Church
Burbank, USA
01.2018 - 03.2020
- Facilitated real-time sign language interpretation for worship services and events, enhancing accessibility for diverse attendees.
- Partnered with church staff to foster inclusive communication, ensuring all attendees could fully engage in services.
- Delivered ASL interpretation for children and adults, establishing foundation for 10 years in sign language interpretation.
Education
Sewing Machine Cleaning - Sewing Machine Cleaning And Repair
Sewing Machine Repair And Cleaning
02.2025 - 08.2026
High School -
Burbank High School
Burbank, CASkills
- Customer service
- Communication skills
- Phone etiquette
- Sales experience within hospitality industry
- Objection handling
- Sales negotiation
- Conducting sales calls
- Greeting customers
- Time management
- Realtime scheduling adjustments
- Appointment scheduling
- Data entry
- Customer relationship
- Analytical thinking
- Hospitality
- Office experience
- Inventory control
- POS systems
- Cash handling
- Sanitation
- Clean workspace
- Serving
- Fashion retail
- Fashion styling
- Merchandising display arrangement
- Product presentation
- Working with children
- Classroom management
- Interpretation
- Public relations
- Account management
- High-end sales
- Sewing
- Garment sewing
- Stitching
- Evening wear tailoring
- Fashion styling
- Front desk
- Clean workspace
Certification
- Driver's License, 12/01/22, 03/01/27
- ServSafe Food Handler Certification
- ServSafe Alcohol Certification
Additional Information
Authorized to work in the US for any employer
Languages
- American Sign Language, Fluent
- English, Fluent
Personal Information
- Willing To Relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
Timeline
Call Center Customer Service Representative
Modern roofing
07.2025 - Current
Sewing Machine Cleaning - Sewing Machine Cleaning And Repair
Sewing Machine Repair And Cleaning
02.2025 - 08.2026
Closet world designer in home sales
Closet world
01.2025 - 07.2025
Inventory manager and sales floor associate
Edikted
11.2024 - 01.2025
Hostess / pool girl / receptionist
Fantasia billards bar and restaurant
07.2023 - 10.2024
Sole floor associate
Fashion sample store
02.2023 - 07.2023
Seamstresses
Regent Aerospace Corporation
09.2022 - 02.2023
Freelance alterations
Self employed
05.2021 - Current
Sign Language Interpreter
South Hills Church
01.2018 - 03.2020
Sunday School Teacher
South Hills Church
01.2014 - 10.2020
High School -
Burbank High School