Overview
Work History
Education
Skills
Timeline
Generic
Shatierra Webb

Shatierra Webb

Griffin,GA

Overview

4
4
years of professional experience

Work History

Call Center Customer Service Representative

TSYS
McDonough, GA
08.2019 - 05.2023

Customer Service Representative

Senture
London, KY
12.2021 - 03.2023

Call Center Agent

Chime Solutions
Morrow, GA
05.2020 - 10.2021

Education

Jackson High School
Jackson, GA
05.2013

Cosmetology

Southern Crescent Technical College
Griffin, GA

Skills

  • Customer Service
  • Training and Development
  • Customer Needs Assessment
  • Customer Support
  • Call Center Operations
  • Customer Satisfaction
  • Customer Correspondence
  • Product and Service Knowledge
  • Issue Research
  • Outbound Calling
  • Order Taking
  • Phone Etiquette
  • Customer Engagement
  • Customer Inquiry and Response
  • Microsoft Office
  • Data Entry
  • Client Surveys
  • Recruiting and Training
  • Helpdesk Software
  • Telephone Interviews
  • Remote Access Call Center Software
  • Documentation
  • Script Reading
  • Product and Service Understanding
  • Payment Processing
  • Quality Assurance
  • Team Collaboration
  • Warm Calling
  • Decision-Making
  • Interactive Voice Response Software
  • Relationship Building
  • Call Control
  • Account Updates
  • Goal Driven
  • Inbound and Outbound Calls
  • Product Understanding
  • Client Needs Assessment
  • Active Listening
  • Script Use
  • Verbal and Written Communication
  • Customer Orders
  • Pricing Data
  • Skilled Negotiator
  • Customer Targeting

Timeline

Customer Service Representative

Senture
12.2021 - 03.2023

Call Center Agent

Chime Solutions
05.2020 - 10.2021

Call Center Customer Service Representative

TSYS
08.2019 - 05.2023

Jackson High School

Cosmetology

Southern Crescent Technical College

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Shatierra Webb