Shatierra Webb
Griffin,GA
Overview
4
4
years of professional experience
Work History
Call Center Customer Service Representative
TSYS
McDonough, GA
08.2019 - 05.2023
Customer Service Representative
Senture
London, KY
12.2021 - 03.2023
Call Center Agent
Chime Solutions
Morrow, GA
05.2020 - 10.2021
Education
Jackson High School
Jackson, GA05.2013
Cosmetology
Southern Crescent Technical College
Griffin, GASkills
- Customer Service
- Training and Development
- Customer Needs Assessment
- Customer Support
- Call Center Operations
- Customer Satisfaction
- Customer Correspondence
- Product and Service Knowledge
- Issue Research
- Outbound Calling
- Order Taking
- Phone Etiquette
- Customer Engagement
- Customer Inquiry and Response
- Microsoft Office
- Data Entry
- Client Surveys
- Recruiting and Training
- Helpdesk Software
- Telephone Interviews
- Remote Access Call Center Software
- Documentation
- Script Reading
- Product and Service Understanding
- Payment Processing
- Quality Assurance
- Team Collaboration
- Warm Calling
- Decision-Making
- Interactive Voice Response Software
- Relationship Building
- Call Control
- Account Updates
- Goal Driven
- Inbound and Outbound Calls
- Product Understanding
- Client Needs Assessment
- Active Listening
- Script Use
- Verbal and Written Communication
- Customer Orders
- Pricing Data
- Skilled Negotiator
- Customer Targeting
Timeline
Customer Service Representative
Senture
12.2021 - 03.2023
Call Center Agent
Chime Solutions
05.2020 - 10.2021
Call Center Customer Service Representative
TSYS
08.2019 - 05.2023
Jackson High School
Cosmetology
Southern Crescent Technical College