Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

JEFFREY MUNHOLLAND

Wichita Falls

Summary

Experienced sales agent with a proven track record of building strong client relationships and consistently closing deals. Utilizes effective sales techniques and in-depth market knowledge to drive impressive results. Demonstrates a commitment to customer satisfaction, while consistently meeting and exceeding sales targets. Adapts quickly to changing needs and is known for reliability, clear communication, and a results-driven approach.

Overview

11
11
years of professional experience

Work History

Licensed Sales Agent, Trainer, and Coach

ResultsCX, Everise, Broadpath, Go Health
02.2017 - Current
  • Regularly exceeded sales targets using a customer-centric approach
  • Clearly explained products and negotiated terms, prices, and contracts to reach mutually beneficial agreements
  • Mentored sales agents in real-time on call center floor as a subject matter Expert and Coach at ResultsCX
  • Ensured compliance with relevant licensing requirements and industry regulations

Store Manager

Rent First
08.2016 - 02.2017
  • Led and motivated a team of associates, ensuring they deliver excellent customer service, meet sales targets, and maintain the store's standards
  • Managed bookkeeping by generating financial reports, overseeing account billing, maintaining inventory records, and conducting daily deposit verification
  • Welcomed and attentively served diverse customers with empathy and cultural awareness
  • Received and directed phone calls and orders from customers, vendors, and employees
  • Trained new employees in customer service, sales techniques, and problem-solving

Bartender, Server, and Trainer

Lone Star Tequila Bar
01.2014 - 08.2016
  • Welcomed and attentively served diverse customers with empathy and cultural awareness
  • Received and directed phone calls and orders from customers, vendors, and employees
  • Trained new employees in customer service, sales techniques, and problem-solving

Education

Psychology & Business Studies -

Midwestern State University
01.2012

High School Diploma -

Wichita Falls High School
01.2011

Skills

  • Life & Health Insurance
  • Prioritizing sales opportunities
  • Familiarity with Medicare & Medicaid
  • Knowledge of ACA regulations
  • Awareness of industry terminology and compliance
  • Understanding of various health insurance plans (HMOs, PPOs, EPOs)
  • Proficiency in CRM software (Salesforce)
  • Microsoft Office Suite
  • Understanding of HIPAA regulations
  • Cold calling and lead generation
  • Personable and friendly
  • Goal oriented
  • Ability to sell approved materials to qualified customers across a broad spectrum of products and services
  • Customer service

Accomplishments

Life & Health Insurance

Ability to sell approved materials to qualified customers across a broad spectrum of products and services.

Timeline

Licensed Sales Agent, Trainer, and Coach

ResultsCX, Everise, Broadpath, Go Health
02.2017 - Current

Store Manager

Rent First
08.2016 - 02.2017

Bartender, Server, and Trainer

Lone Star Tequila Bar
01.2014 - 08.2016

High School Diploma -

Wichita Falls High School

Psychology & Business Studies -

Midwestern State University

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JEFFREY MUNHOLLAND