AMBER DEPASQUALE
Cottageville
Summary
Licensed professional in insurance account management with a strong background in client retention and regulatory compliance. Manages complex client portfolios while executing outreach strategies that maximize premium savings and enhance satisfaction. Maintains strict adherence to state insurance regulations and delivers exceptional communication in dynamic environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Licensed Insurance Account Manager / Representative
Insurance Agency
Ripley
12.2025 - Current
- Manage a diverse portfolio of client accounts, serving as the primary point of contact for policy inquiries, adjustments, and proactive account reviews.
- Execute strategic client outreach campaigns focused on identifying premium decrease opportunities, maximizing client retention, and enhancing satisfaction.
- Utilize advanced digital communication frameworks, including targeted text-based client messaging templates, to streamline outreach and improve response rates.
- Ensure absolute compliance with state insurance regulations and internal underwriting guidelines.
Daycare Teacher
Step By Step Child Care
Ripley
08.2022 - 05.2023
- Designed and executed play-based educational curriculums to foster early literacy, socialization, and cognitive development in young children.
- Maintained proactive, transparent daily communication with parents and guardians regarding child milestones and behavioral progress.
- Ensured a safe, structured classroom environment utilizing positive reinforcement techniques.
Certified Nursing Assistant (CNA)
Pleasant Valley Nursing & Rehab
Point Pleasant
02.2022 - 08.2022
- Rendered hands-on patient care under RN supervision, closely monitoring vital signs, blood sugar, and overall physical conditions.
- Accurately documented patient status, treatments, and behavioral changes within electronic medical records (EMR) systems.
- Exhibited deep empathy and high emotional intelligence when communicating with families regarding sensitive patient care and end-of-life stages.
Home Health Aide
Loved Ones In Home Care
Ripley
04.2019 - 03.2021
- Provided personal care and companionship to clients in their homes.
- Assisted clients with daily living activities, including bathing and dressing.
- Monitored client health and reported changes to healthcare professionals.
- Prepared nutritious meals tailored to client dietary needs.
- Maintained a clean and safe environment for clients at home.
- Coordinated transportation for clients to medical appointments and social activities.
- Communicated effectively with families about client well-being and care plans.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Helped client with medication self-administration.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Improved patient outlook and daily living through compassionate care.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Engaged patients in recreational activities such as reading books or playing games.
- Recognized emergency situations and implemented appropriate procedures.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
Pharmacy Technician
Walmart Pharmacy
Ripley
02.2014 - 01.2018
- Processed prescription orders accurately and efficiently for customers.
- Managed inventory levels, ensuring medication availability for patients.
- Assisted pharmacists in preparing and dispensing medications for patients.
- Maintained a clean and organized pharmacy environment for safety compliance.
- Collaborated with healthcare professionals to resolve prescription discrepancies.
- Utilized pharmacy software to manage patient records and medication orders.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled shelves with medications to maintain inventory levels.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Interpreted and processed medication orders under supervision of pharmacist.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
Education
Ripley High School
RipleySkills
- Property & Casualty Insurance
- Life & Health Insurance
- Account Management
- Medical & Patient Care
- Medical & Patient Care
- Client Retention & Advocacy
- Targeted Digital/Text Outreach
- Conflict Resolution
- EMR & Pharmacy Databases
- Policy Management
- Regulatory Compliance (HIPAA)
Certification
- Property & Casualty (P&C) Insurance License, West Virginia
- Certified Nursing Assistant (CNA), West Virginia
- First Aid & CPR Certified
- Life & Health Insurance License, West Virginia
- Property & Casualty (P&C) Insurance License, Ohio
- Life & Health Insurance License, Ohio
- Pharmacy Technician License, West Virginia & National
Timeline
Licensed Insurance Account Manager / Representative
Insurance Agency
12.2025 - Current
Daycare Teacher
Step By Step Child Care
08.2022 - 05.2023
Certified Nursing Assistant (CNA)
Pleasant Valley Nursing & Rehab
02.2022 - 08.2022
Home Health Aide
Loved Ones In Home Care
04.2019 - 03.2021
Pharmacy Technician
Walmart Pharmacy
02.2014 - 01.2018
Ripley High School