Jenny Sosa Odom
CANADIAN,TX
Summary
Licensed Insurance Agent experienced in Medicare, Life & Health Insurance, Medicaid, and Healthcare Administration. Achieved client education and enrollment success through strong relationship management and community partnerships. Focused on delivering exceptional customer service and navigating regulatory compliance within both remote and field-based environments.
Overview
1
1
Certification
2
2
years of post-secondary education
27
27
years of professional experience
Work History
Licensed Insurance Agent
VASU Agency – American Income Life / Globe Life
01.2025 - Current
- Conducted client needs analysis to identify and recommend life insurance products tailored to individual circumstances.
- Educate clients on coverage options, policy features, and payment plans.
- Assisted policyholders with applications, policy servicing, and claims support to ensure a seamless experience and satisfaction.
- Generating new business through virtual appointments and referrals.
- Maintain accurate documentation while ensuring confidentiality and compliance.
Medicare Insurance Agent
Agency4Red – Christy Valdez LLC
01.2025 - 12.2025
- Conducted outbound and inbound Medicare sales and service calls to ensure client understanding and satisfaction.
- Documented Scope of Appointment details to facilitate informed client discussions., and comprehensive needs assessments.
- Verified physician networks, prescription coverage, pharmacies, and plan eligibility to facilitate seamless client enrollment.
- Assist clients with Medicare Savings Programs and Low-Income Subsidy applications.
- Assisted clients with Medicare Savings Programs and Low-Income Subsidy application to enhance their financial support.
- Review annual plan changes during the Annual Enrollment Period.
- Updated CRM documentation to ensure comprehensive client information management and follow-up activities.
- Build relationships with community organizations and referral partners.
Assistant EMS Director / Emergency Medical Technician (Volunteer)
New Deal Fire & EMS
01.2009 - 04.2025
- Supervised EMS operations and managed inventory to ensure readiness for emergencies.
- Oversaw infection control and implemented quality improvement initiatives to enhance patient care.
- Assisted with emergency preparedness and coordinated training sessions for staff and volunteers.
- Assisted in launching the First Responder Program to enhance community safety.
- Responded to 911 emergency medical calls.
- Highlighted key successes within the organization
- Facilitated health education sessions in New Deal ISD to educate students.
Licensed Insurance Agent
Senior Life Insurance
01.2024 - 12.2024
- Sold Final Expense insurance through inbound leads, referrals, and targeted outbound prospecting to meet client needs.
- Facilitated remote sales presentations to demonstrate product features and benefits.
- Built and maintained long-term client relationships.
- Provided ongoing support to policyholders, addressing service needs and ensuring satisfaction.
Territory Developer / Licensed Insurance Agent
Anthem Amerigroup
02.2019 - 08.2021
- Established strategic partnerships with community organizations to enhance support for seniors and individuals with disabilities.
- Developed strategic partnerships with community organizations serving seniors and individuals with disabilities.
- Educated community members on Medicare health plan benefits across assigned territory, increasing awareness and understanding.
- Analyzed market trends to identify potential marketing opportunities. and distributed educational materials.
- Participated on community boards to promote healthcare resources and services. to increase awareness of healthcare resources.
- Identified marketing opportunities and distributed targeted educational materials to effectively reach potential clients.
Provider Relations Representative (Temporary)
Anthem Amerigroup
Lubbock
06.2018 - 11.2018
- Functioned as primary liaison to facilitate communication between providers and the health plan.
- Trained provider offices on eligibility, claims submission, and payment systems to enhance understanding and compliance.
- Managed provider inquiries and resolved issues efficiently.
- Facilitated communication between providers and internal teams.
- Conducted provider education visits and documented findings to support ongoing training and development.
- Organized training sessions for new providers to ensure compliance with health plan policies. for new providers on policies.
- Facilitated effective communication between providers and internal teams to streamline issue resolution.
- Collaborated with Compliance department to ensure adherence to regulatory standards., Claims, and Provider Contracting departments.
Provider Relations Representative
DentaQuest
Lubbock
11.2014 - 02.2018
- Cultivated and maintained provider relationships across West Texas, enhancing collaboration and communication.
- Managed provider inquiries and resolved issues efficiently.
- Educated providers on benefits, policies, electronic claims, and web portals.
- Facilitated claims resolution and addressed eligibility inquiries for provider offices, ensuring timely support and service continuity.
- Facilitated provider onboarding processes for Texas Medicaid participants.
- Highlighted significant achievements
- Recruited Oral Surgeons in Amarillo.
- Expanded adult Medicaid and Foster Care provider participation.
- Successfully trained approximately 80% of providers in assigned regions on electronic portal usage.
- Maintained over 80% provider participation in EFT and electronic EOB programs.
- Supported quality improvement initiatives and provider satisfaction.
- Represented the organization at health fairs, audits, conferences, and community events.
- Collaborated with healthcare teams to enhance service delivery.
- Partnered with healthcare teams to streamline service delivery, improving overall provider satisfaction.
Emergency Medical Dispatcher / EMT
University Medical Center EMS
03.2013 - 11.2015
- Answered 911 emergency calls, ensuring prompt response to critical situations.
- Dispatched EMS units, optimizing resource allocation during emergencies.
- Coordinated interfacility patient transfers, facilitating timely and safe transport for patients.
- Served as Administrator on Duty for emergency transport operations.
- Achieved professional recognition for outstanding performance in emergency dispatch operations.
- Earned National Emergency Dispatcher Certification.
Regional Community Relations Specialist
Texas Health and Human Services
03.2012 - 03.2013
- Established partnerships with healthcare providers, schools, hospitals, and community organizations to enhance community health initiatives.
- Increased awareness of Medicaid and CHIP services to improve access for families.
- Coordinated community outreach events.
- Led coordination of community outreach events to increase awareness and access to Medicaid and CHIP services.
- Highlighted significant milestones reached during the project.
- Provided guidance for Dental Medicaid program implementation.
- Facilitated Regional Advisory Committees for Regions 1, 2, and 9 to gather insights and improve regional healthcare services.
Provider Relations Representative
Texas Medicaid & Healthcare Partnership
06.1999 - 03.2012
- Educated Medicaid providers and members on program requirements and benefits.
- Delivered Medicaid provider education throughout Region 1.
- Assisted in recruiting and retaining providers to ensure service availability.
- Informed Medicaid providers and members about program requirements and benefits.
- Promoted Texas Health Steps and preventive healthcare services to enhance member access.
- Supported claims resolution and provider education.
- Promoted Texas Health Steps and preventive healthcare services.
- Accomplishments
Education
Licensed Insurance Agent - Licensed Insurance Agent
Sircom
02.2019 - 03.2019
EMT Basic - Emergency Medical Technician
West Texas Resources
New Deal, TX 09.2010 - 04.2011
LVN - Licensed Vocational Nurse
South Plains College
Lubbock, TX 08.1985 - 08.1986
Skills
- Medicare Advantage & Supplement Plans
- Medicaregov Enrollment
- Low income subsidy
- Final Expense Insurance
- Life & Health Insurance
- Needs Analysis
- Sales generation
- Market Analysis
- Client management
- CRM management
- Compliance
- Team Collaboration
- Microsoft Office
- Policy servicing
- Client needs analysis
- Medicare enrollment processing
Certification
- Texas General Lines Insurance Agent (Life, Accident, Health & HMO), 2381658, 05/31/27, TX
- Licensed Insurance Agent, NPN #19049879
- Emergency Medical Technician Basic, Current
- Firefighter Introductory
- Basic CPR
- Licensed Vocational Nurse (Former)
Location Summary
Remote | Texas & New Mexico
Professional Leadership
Remote | Texas & New Mexico
Timeline
Licensed Insurance Agent
VASU Agency – American Income Life / Globe Life
01.2025 - Current
Medicare Insurance Agent
Agency4Red – Christy Valdez LLC
01.2025 - 12.2025
Licensed Insurance Agent
Senior Life Insurance
01.2024 - 12.2024
Licensed Insurance Agent - Licensed Insurance Agent
Sircom
02.2019 - 03.2019
Territory Developer / Licensed Insurance Agent
Anthem Amerigroup
02.2019 - 08.2021
Provider Relations Representative (Temporary)
Anthem Amerigroup
06.2018 - 11.2018
Provider Relations Representative
DentaQuest
11.2014 - 02.2018
Emergency Medical Dispatcher / EMT
University Medical Center EMS
03.2013 - 11.2015
Regional Community Relations Specialist
Texas Health and Human Services
03.2012 - 03.2013
EMT Basic - Emergency Medical Technician
West Texas Resources
09.2010 - 04.2011
Assistant EMS Director / Emergency Medical Technician (Volunteer)
New Deal Fire & EMS
01.2009 - 04.2025
Provider Relations Representative
Texas Medicaid & Healthcare Partnership
06.1999 - 03.2012
LVN - Licensed Vocational Nurse
South Plains College
08.1985 - 08.1986