Jason Smith
Bettendorf,IA
Summary
Experienced with benefits enrollment processes, providing clear and accurate guidance to employees. Utilizes strong communication skills to address concerns and answer questions effectively. Track record of collaborating with teams to ensure smooth and efficient enrollment periods.
Well versed with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bar Owners
Self Employed
04.2019 - Current
- Oversee all aspects of operations, including financial management, staffing, marketing, and customer service.
- Develop and implement business strategies to drive revenue growth, enhance customer experience, and maintain profitability.
- Manage inventory, supplier relationships, and cost control to ensure efficient and cost-effective operations.
- Recruit, train, and lead a team of staff, fostering a positive work environment and ensuring excellent service standards.
- Ensure compliance with all local, state, and federal regulations, including liquor licensing, health, and safety standards.
- Create and curate beverage menus, including specialty cocktails, to align with customer preferences and market trends.
- Oversee marketing initiatives, including social media, events, and promotions, to attract and retain clientele.
- Cultivate relationships with customers and the local community to build brand loyalty and enhance the bar’s reputation
Benefits Enrollment Counselor
EOI Service Company
08.2016 - 03.2020
- Managed confidential employee records with a high degree of accuracy, ensuring data privacy regulatory compliance at all times.
- Assisted employees in selecting appropriate benefit plans, addressing individual needs and concerns.
- Established strong relationships with insurance carriers, ensuring accurate and timely communication of enrollments and changes.
- Consulted with and counseled employees on eligibility for insurance, amounts of coverage, and claims procedures.
- Provided exceptional customer service to employees during the enrollment process, effectively addressing questions and concerns.
- Learned multiple enrollment platforms quickly as needed on a case by case basis
Insurance Sales Agent
Humana
06.2012 - 01.2016
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Established credibility and trust with clients through transparent communication about policy options, costs, and benefits.
Education
Bachelor of Arts - General Studies
Western Illinois University
Macomb, ILSkills
Health Insurance Sales & Strategy
Regulatory Compliance (HIPAA, ACA, CMS)
Strong Communication & Interpersonal Skills
Health Plan Enrollment & Benefits Explanation
Health Insurance Products (HMO, PPO, Medicare Advantage)
Certification
- Licensed Life/Health Insurance Agent - Iowa Department of Insurance.
Timeline
Bar Owners
Self Employed
04.2019 - Current
Benefits Enrollment Counselor
EOI Service Company
08.2016 - 03.2020
Insurance Sales Agent
Humana
06.2012 - 01.2016
- Licensed Life/Health Insurance Agent - Iowa Department of Insurance.
Bachelor of Arts - General Studies
Western Illinois University
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