Mae VanVeldhuizen
Overview
5
5
years of professional experience
Work History
Privacy Analyst
Marriott International, Inc.
11.2022 - Current
- Utilized statistical software to interpret large data sets.
- Gathered and interpreted data, supporting decision-making processes across departments.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Process Erasure and Access requests, while following local laws and regulations
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
Loyalty Care
MARRIOTT
10.2019 - 10.2020
- Take ownership of each customer interaction while treating customers with respect and responding with empathy
- Make appropriate decisions on behalf of our customers quickly and effectively
- Think critically and exercise independent judgement
- Answer guests questions and concerns about Loyalty programs
- Demonstrate initiative in solving customer concerns by way of empowerment
Sales and Service
MARRIOTT
10.2019 - 10.2020
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems
- Acquired detailed knowledge of services, promotions and events to offer added value to travelers
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services
Sapphire Banking Supervisor
CHASE BANK
09.2020 - 01.2022
- Navigate multiple computer systems while staying actively engaged with customers
- Demonstrate resiliency and extreme adaptability in a fast-paced environment
- Effectively prioritize work to ensure efficiency
- Think critically and exercise independent judgement
Customer Service Representative
CHASE BANK
09.2020 - 01.2022
- Resolve conflicts and manage customer expectations while empathizing and prioritizing customer needs
- Determine customer needs and provide appropriate solutions through relationship building
- Make appropriate decisions on behalf of the customer quickly and effectively
- Effectively prioritize work to ensure efficiency
- Approach problems logically and with good judgement to ensure the appropriate customer outcome
Skills
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
- Data processing
- Regulatory compliance
- Audit support
Timeline
Privacy Analyst
Marriott International, Inc.
11.2022 - Current
Sapphire Banking Supervisor
CHASE BANK
09.2020 - 01.2022
Customer Service Representative
CHASE BANK
09.2020 - 01.2022
Loyalty Care
MARRIOTT
10.2019 - 10.2020
Sales and Service
MARRIOTT
10.2019 - 10.2020
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