Ben Wiley
Madison,WI
Summary
Proven leader in food service management at UW Madison - Pyle Center, enhancing dining experiences through exceptional customer service and efficient team collaboration. Expert in food safety and presentation, adept at problem-solving and staff development. Achieved significant improvements in customer satisfaction and operational efficiency, demonstrating a strong work ethic and a quick-learning capability.
Overview
3
3
years of professional experience
Work History
Food Service Assistant Manager
UW Madison - Pyle Center
2022.12 - Current
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in a positive dining experience.
- Collaborated with chefs on special event planning and execution by contributing ideas for menus suited specific themes or dietary needs.
- Provided exceptional customer service, addressing concerns or issues promptly to maintain loyalty and satisfaction.
- Facilitated smooth communication between front-of-house staff members and kitchen team, leading to timely food delivery and satisfied customers.
- Supported inventory management by accurately tracking supplies and alerting supervisor when restocking was necessary.
- Received deliveries from suppliers, verifying order accuracy and quality before stocking shelves or refrigeration units accordingly.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Quickly resolved any customer complaints regarding food quality or service through prompt communication with kitchen staff or management as appropriate.
- Developed and maintained positive relationships with customers to enhance service.
- Trained new staff on food preparation and safety procedures.
Food Service Lead
UW Madison - Pyle Center
2022.10 - 2022.12
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Enhanced team efficiency through effective delegation, training, and performance management of staff members.
- Monitored temperatures on serving line and refrigerator equipment to promote proper food storage and safety.
- Improved customer satisfaction by consistently providing high-quality food and service.
Guest Service Worker
Kwik Trip
2021.09 - 2022.12
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Improved team morale through effective communication techniques that fostered an environment of collaboration among staff members.
- Served as a liaison between departments, facilitating smooth communication to improve overall efficiency in meeting guest needs.
- Greeted guests upon arrival by providing warm welcome.
Education
High School Diploma -
Brodhead High School
Brodhead, WI06.2022
Skills
- Food safety knowledge
- Food presentation
- Table Setting
- Excellent customer service
- Delivery management
- Special dietary needs
- Strong work ethic
- Problem-solving
Timeline
Food Service Assistant Manager
UW Madison - Pyle Center
2022.12 - Current
Food Service Lead
UW Madison - Pyle Center
2022.10 - 2022.12
Guest Service Worker
Kwik Trip
2021.09 - 2022.12
High School Diploma -
Brodhead High School
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