Alejandro Medina
Chico,CA
Summary
With experience in analytical, cashier, and supervisor roles, I have developed expertise in effective service delivery methods. Demonstrating accountability, I have successfully managed front-end operations and upheld quality standards while consistently improving the customer experience. Proficient in public relations and communication, I engage with customers to ensure their satisfaction.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Amazon
Orland, CA
10.2023 - 11.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Mini Golf Cashier/Supervisor
Cal Skate/Funland
Chico, CA
05.2019 - 10.2023
- Provided assistance to customers with mini golf or batting cage purchases as well as crowd control when golf course is busy
- Supervised mini golf course and batting cages for several hours a day individually
- Helped keep up with maintenance around the course using various tools
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.
- Maintained an organized work environment by stocking shelves and cleaning up after each shift.
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
Education
Some College (No Degree) - Psychology
Butte College
Oroville, CAHigh School Diploma -
Chico High School
Skills
- Bilingual (Spanish)
- Experienced with customer service as well as handling difficult situations under pressure
- Background in supervising and management
- POS System Troubleshooting
- Attention to Detail
- Till Counting
- Customer Service
- Customer Complaint Resolution
- Valid Driver's license
- Safe driving
- Clean driving record
- Route management
- Heavy lifting
- Vehicle cleaning and maintenance
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
- Scott Andrews (Manager)- (530) 966-5632
- Cody Wallace (5 years)- (530) 518-2370
- Shane Edwards (Supervisor)- (530) 354-2877
Contact
Chico, CA 95928
Additional Skills And Accomplishments
- Amy Kee Scholarship recipient, Chico, CA, 2019
- Upward Bound Projects, Chico, CA, 2017, 2019
Timeline
Delivery Driver
Amazon
10.2023 - 11.2024
Mini Golf Cashier/Supervisor
Cal Skate/Funland
05.2019 - 10.2023
High School Diploma -
Chico High School
Some College (No Degree) - Psychology
Butte College