Arturo Hernandez
San Antonio
Summary
I am willing to learn and adapt to ever-changing landscapes, and am dependable, ambitious, motivated, and a team player. I strive to use and add to my abilities in the workplace.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
California Army National Guard
06.2018 - 12.2024
- Company Overview: 240th SIG CO
- 224th SSB
- Oversee the daily performance of computer systems
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Enter commands and observe system functioning to verify correct operations and detect errors
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Refer major hardware or software problems or defective products to vendors or technicians for service
- Develop training materials and procedures, or train users in the proper use of hardware or software
- 240th SIG CO
- 224th SSB
- Used ticketing systems to manage and process support actions and requests.
Education
BBA - Cyber Security
The University of Texas At San Antonio
San Antonio, TX05-2027
Skills
- LAN protocols
- Hardware installations
- End user support
- Hardware updates
- Software updates
- Network administration
- Advanced computer proficiency
Certification
- CompTIA Security+ Certification - Computing Technology Industry Association (CompTIA). -Expected to Acquire May 2025
- Secret Level Clearance | June 2018 - Current
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Information Technology Specialist
California Army National Guard
06.2018 - 12.2024
BBA - Cyber Security
The University of Texas At San Antonio
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