Open To Work
Brenda Avery
Manager
Waverly,NY
Work Preference
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Store Manager
Dollar General
Horseheads, NY
07.2020 - 03.2025
- Managed financial transactions, ensuring accuracy in cash handling and adherence to loss prevention protocols.
- Fostered a positive work environment, encouraging teamwork and collaboration among diverse team members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager
Family Dollar
Apalachin, NY
10.2014 - 06.2020
- In stock, scheduling, customer service, supervise associates
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance performance and improve customer service quality.
- Implemented inventory management strategies, reducing stock discrepancies and improving turnover rates.
- Analyzed sales trends to optimize product placement and promotional strategies for increased revenue.
- Developed staff schedules, maximizing labor efficiency while maintaining excellent customer service standards.
- Coordinated merchandising efforts, enhancing store presentation to drive customer engagement and sales growth.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Overnight Support Manager
Walmart
Sayre, PA
10.2004 - 07.2014
- Supervise team members, scheduling, assist in instock, unload truck, assist customers
- Oversaw overnight operations, ensuring compliance with safety and quality standards.
- Streamlined inventory management processes to enhance stock accuracy and availability.
- Monitored performance metrics to identify areas for process improvements.
- Reduced staff turnover by fostering a positive work environment and addressing employee concerns promptly.
- Led team training programs to improve efficiency and customer service skills.
- Streamlined communication channels between overnight staff members to improve teamwork and overall productivity.
- Unloaded trucks and used forklifts and pallet jacks to move product to correct areas within warehouse.
Assistant Manager
Pizza Hut
South Waverly, PA
09.1994 - 07.2004
- Oversee crew members, customer service, paperwork, in stock
- Developed training materials focused on improving employee performance and engagement.
- Fostered a positive work environment that promoted teamwork and improved employee retention rates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Trained and mentored staff on best practices for customer service and food preparation.
- Streamlined operational processes to enhance service efficiency and reduce wait times.
Education
Business
Corning Community
Corning, NY02-1988
Business
Corning East High
Corning, NY06-1984
Skills
- Customer service
- Team leadership and coaching
- Inventory management
- Store merchandising
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Store opening and closing
- Retail inventory management
- Friendly and positive
Accomplishments
- Recruited 3 successful new managers within one year.
- Documented and resolved theft which led to less shrink.
- Achieved the 1 national store ranking within 2 years.
- Supervised team of 30 staff members.
- Resolved product issue through consumer testing.
- Achieved results by completing tasks with accuracy and efficiency.
Certification
- Customer Excellence Training
- Certified Results in Dollar General
LANGUAGES
English
Timeline
Store Manager
Dollar General
07.2020 - 03.2025
Store Manager
Family Dollar
10.2014 - 06.2020
Overnight Support Manager
Walmart
10.2004 - 07.2014
Assistant Manager
Pizza Hut
09.1994 - 07.2004
Business
Corning East High
Business
Corning Community