Christian Heiss
Kalamazoo,MI
Overview
8
8
years of professional experience
1
1
Certification
Work History
Systems Specialist
Western Michigan University
02.2023 - Current
- Create segmented reports based on marketing strategy, manages data requests from internal staff as well as university partners
- Create and improve documentation for report writing practices and processes
- Assists with ongoing Salesforce improvements and maintenance, solves system errors, and provides support to users
Technical Support Specialist
Diocesan Publications
10.2020 - 02.2023
- Data Conversions - Create and improve processes for conversions. Handle entire conversion process from customer interaction, to data extraction and cleaning, to inserting into SQL database
- Product Management - Receive and document all bugs and feature requests from customers. Re-word customer's requests into usable information for developers. Enter requests to improve functionality and user experience
- Customer Support - Lead support for entire product. Create documentation to ease customer's and other support personnel's experience with product
Assistant General Manager
Taco Bob's
08.2018 - 10.2020
- Established bar prices of all products, set drink specials, counted drawer and fixed any discrepancies in cash drawer , bartender, fulfilled food orders accurately, performed all other tasks when needed
- Managed 2 to 3 employees per shift familiarizing them with menu and work process, delegated tasks, and assigned roles, created weekly schedule
- Troubleshot WIFI connectivity issues and printer issues Ensured customer satisfaction in fast-paced environment
Business Analyst
Streamline Healthcare
01.2019 - 04.2019
- Semester long project working for Streamline Healthcare
- Documented process flows and developed requirements for functional improvements and enhancements
- Conveyed information to system analysts effectively to ensure project could be finished on tight 3 month schedule
Field Technician
McDowell And Associates
05.2015 - 08.2017
- Acted as liaison between company and city/township inspectors and contractors, trusted to communicate all details reliably
- Solved problems on job sites while testing foundations and concrete
- Worked independently from 4 to 5 job sites per day
Education
BBA - Computer Information Systems
Western Michigan University
Kalamazoo, MI04.2019
Skills
- Salesforce
- Excel
- SQL
- AWS
- Java
- Customer Service Expert
- Performance Optimization
- Teamwork
- Troubleshooting
- Planning and Coordination
Certification
- Salesforce Certified Associate
Timeline
Systems Specialist
Western Michigan University
02.2023 - Current
Technical Support Specialist
Diocesan Publications
10.2020 - 02.2023
Business Analyst
Streamline Healthcare
01.2019 - 04.2019
Assistant General Manager
Taco Bob's
08.2018 - 10.2020
Field Technician
McDowell And Associates
05.2015 - 08.2017
BBA - Computer Information Systems
Western Michigan University
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