Meg Hopkins
Pensacola,FL
Summary
Dynamic and creative customer-focused professional with a robust background in fast-paced environments, content creation, and technical tasks. Known for maintaining composure in high-stress situations while delivering clear communication and fostering a warm, welcoming atmosphere for customers. Eager to embrace a Bookseller–Barista role that merges a passion for cozy cafés and literature with a commitment to exceptional service. Equipped with strong teamwork abilities, adaptability, and a proven track record of enhancing operational efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Crew Member
Hardee's
10.2025 - Current
- Monitored inventory levels and restocked supplies as needed to prevent shortages.
- Implemented process improvements that enhanced speed of service during peak hours.
- Resolved customer complaints quickly and effectively, maintaining positive dining experiences.
- Ensured adherence to health and safety regulations, fostering a safe workplace for staff and patrons.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
Freelance Digital Creator & Editor - part time
01.2023 - Current
- Created content for small creators, streamers, and brands.
- Managed schedules, deadlines, and client requests with professionalism.
- Communicated clearly and calmly through messages and calls.
- Edited short-form videos quickly and accurately, keeping a consistent style.
- Designed visuals with attention to detail and aesthetic quality.
- Remote
Dishwasher
Oakmont Senior Living
08.2024 - 09.2025
- Handled fast-paced tasks while keeping space clean and organized.
- Followed health/safety rules during food prep and equipment use.
- Stayed calm during rushes and worked well with a small team.
- Lifted supplies, kept workstations stocked, and handled general cleaning.
- Operated industrial dishwashing equipment to maintain cleanliness and sanitation standards.
- Cleaned and sanitized dishes, utensils, and kitchen equipment efficiently and thoroughly.
- Operated dishwashing equipment to ensure cleanliness and sanitation standards were consistently met.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
Sales Floor Associate
Dollar Tree
09.2022 - 03.2023
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Maintained organized sales floor by restocking shelves and ensuring merchandise displays were visually appealing.
- Collaborated with team members to execute promotional setups and maintain compliance with company standards.
- Utilized point-of-sale systems to process transactions accurately and efficiently, minimizing checkout wait times.
Crew Member
McDonald's
11.2020 - 01.2022
- Delivered exceptional customer service in high-volume environment, ensuring satisfaction and loyalty.
- Operated kitchen equipment efficiently to prepare food items according to quality standards.
- Collaborated with team members to maintain cleanliness and organization of workstations.
- Assisted in training new crew members on operational procedures and safety protocols.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Healdsburg High School
Healdsburg, CA06-2021
No Degree - American Sign Language
Santa Rosa Junior College
Santa Rosa, California, CA03-2018
Skills
- Customer service & greeting guests
- Cash handling & POS systems
- Making drinks & simple food prep
- Strong communication (including with anxious or overwhelmed customers)
- Restocking, organizing, and cleaning
- Attention to detail & multitasking
- Friendly, patient, and easy to talk to
- Tech-savvy (tablets, iPads, mobile POS, basic inventory tasks)
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Safe food handling
- Basic math
- Verbal and written communication
- Food preparation
- Heavy lifting
- Store opening and closing
- Valid Driver's license
- Visual communication
- Creativity and innovation
- Inventory restocking
- Beverage preparation
- Equipment maintenance
- Point-of-sale transactions
- Point of sale operation
- Workplace safety
- Point-of-sale system
- Team player
- Adaptability and flexibility
- Machine operations
Languages
English
Native or Bilingual
Spanish
Limited Working
German
Limited Working
Interests
- Graphic Design
- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- I have a passion for photography and editing photos
- Acting and Theater
- Creative Writing
- Dance
- Fashion
Timeline
Crew Member
Hardee's
10.2025 - Current
Dishwasher
Oakmont Senior Living
08.2024 - 09.2025
Freelance Digital Creator & Editor - part time
01.2023 - Current
Sales Floor Associate
Dollar Tree
09.2022 - 03.2023
Crew Member
McDonald's
11.2020 - 01.2022
High School Diploma -
Healdsburg High School
No Degree - American Sign Language
Santa Rosa Junior College
Extra Strengths
- Good with kids (storytime, families, etc.)
- Patient during customer anxiety or confusion
- Creative problem-solver
- Loves books, cafés, and cozy environments
- Reliable, punctual, and team-focused