Ayana Rivera
Anchorage,Alaska
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. A Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
1
1
Certification
Work History
Crew Member
Crumbl Cookies
Anchorage, Alaska
05.2024 - 07.2024
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Presented orders to guests within anticipated service times.
- Maintained safe food handling practices to prevent germ spread.
- Restocked kitchen supplies including food products and utensils.
- Took orders from patrons and input selections into store computer system.
- Processed payments on cash register and counted back bills and change to patrons.
- Upheld high standards of productivity and quality in operations.
- Resolved customer complaints in a professional manner.
- Organized and restocked supplies to support operations and team productivity.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Directed patrons to restrooms and other amenities within facility.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Adhered to health department regulations regarding food handling procedures.
- Informed customers about daily specials in an engaging manner.
- Educated customers on menu items, product ingredients and nutritional values.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Interacted pleasantly with guests to deliver quality customer service.
- Scrubbed and polished counters to remove debris and food.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Assisted management team with inventory counts of food products and beverage supplies.
Education
I Am Still in Enrolled As A Senior -
West Anchorage Highschool
Anchorage, AKSkills
- Customer service
- Self-Directed
- Flexible and adaptable
- Stage management
- Greeting guests
- Safe food handling
- Point of sale systems
- Attention to detail
- Strong multitasking
- Order taking
- Food safety
- Cash handling
- Hospitality and accommodation
- Effective customer upselling
- Cleanliness
- Verbal and written communication
Affiliations
- Dance West
- Theatre Production
- Dance Tech
- Modeling/Acting
Accomplishments
- Dance Tech Makeup Reward From Dimond Theatre
- Preformed In Shakespear Bachelorette by West Theatre
- Preformed in "IN THIS MOMENT" by Dance West
Certification
- Food Handlers Card
References
References available upon request.
Timeline
Crew Member
Crumbl Cookies
05.2024 - 07.2024
I Am Still in Enrolled As A Senior -
West Anchorage Highschool
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