Cheerice Wilson
Saint Albans,VT
Summary
Proven to enhance customer satisfaction and team efficiency, I leveraged my customer service and teamwork skills at Dunkin to significantly improve service delivery. My adeptness in problem-solving and cash handling, coupled with a flexible schedule, supported operational excellence. Achieved high marks in cleanliness and attention to detail, demonstrating a commitment to quality and guest satisfaction. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. Highly efficient and established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete customers orders
Overview
10
10
years of professional experience
Work History
Crew Member
Dunkin
Saint Albans, VT
07.2021 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Temp Worker
Franklin Foods
Enosburg Falls, VT
01.2019 - 10.2020
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
- Prepared boxes for shipments based on standard sizes.
- Balanced boxes on pallets to prevent shifting and damage.
- Managed project deadlines successfully by prioritizing tasks and staying organized under tight schedules in various temporary roles.
- Checked raw materials and completed work for defects affecting product quality.
- Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
- Labeled completed products with standard production information based on each product type.
Housekeeper
Jay Peak Resort
Jay VT
12.2016 - 09.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Operated electronic backpack vacuums and floor sweepers.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Washed and put away kitchen dishes, utensils and glassware.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Handled requests for extra linens, toiletries and other supplies.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Polished fixtures to achieve professional shine and appearance.
- Rotated linens in storerooms and replenished when supplies ran low.
- Hang, cleaned and rehung draperies to maintain freshness.
CNA
Brownway Residence
Enosburg Falls, VT
05.2014 - 08.2016
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Education
None -
Murry Bergtraum High School For Business Careers
New York, NYSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Cash Handling
- Cleaning
- Customer Engagement
- Taking Orders
- Flexible Schedule
- Interactive communication skills
- Safe Food Handling
- Safety awareness
- Leadership Qualities
- Drive-Thru Operations
- Food Preparation
- Heavy Lifting
- Store Opening and Closing
- Crew Leadership
- Safety
- Hospitality service expertise
- Valid Driver's License
- Complex Problem-Solving
- Inventory Restocking
- Order Management
- Supplies Monitoring and Restocking
- Cooking
- Food Running
- Housekeeping
- Order delivery practices
- Team Player
- Cleaning and organization
- Collaboration and Teamwork
- Critical Thinking
- Cleaning and sanitation
- Order Taking
- Cleaning and sanitizing
- Money Handling
- Cash Register Operations
- Decision-Making
- Cash Register Operation
- Guest service
- Basic Math
- Customer Relations
- Food Safety
- Team Leadership
- Stocking and Replenishing
- Payment Transactions
- Stocking and Replenishment
- Supply Restocking
- Food and beverage preparation
- Handling Complaints
- Foodservice
- Food and Beverage Service
- Resolving Complaints
- Payment Processing
- Meal Preparation
- Training and Motivation
- Cash Drawer Operations
- Managing Orders and Deliveries
- Packaging and Labeling
- Customer Needs Assessment
- Opening and closing procedures
- Customer Transactions
- Food service standards
Timeline
Crew Member
Dunkin
07.2021 - Current
Temp Worker
Franklin Foods
01.2019 - 10.2020
Housekeeper
Jay Peak Resort
12.2016 - 09.2020
CNA
Brownway Residence
05.2014 - 08.2016
None -
Murry Bergtraum High School For Business Careers