Veronica George Edwards
Charlotte,NC
Summary
A dynamic Information Technology Professional and IT Security Management Specialist seeks to bring an excellent combination of hands-on experience and high-level education to a leading company. 15+ years in human resources management, operations oversight, and technical communication roles. Strong history of applying skills in systems security, information technology, and cyber threat management to real-world situations. Proven record in quickly learning and supporting complex processes, procedures, systems, and technology. Recent Master of Science in Information Technology: Security Management Specialization degree from Colorado Technical University Colorado. Diligent and goal-oriented, with the skills, education, and hands-on experience needed to make an immediate positive impact in any fast-paced team.
Overview
14
14
years of professional experience
Work History
Youth Counselor
DPS
01.2024 - Current
- Working and providing counseling with troubled youths who exhibit emotional disabilities, retardation, learning disabilities, developmental disabilities and assaultive and aggressive patterns of behavior in the Juvenile systems
- Knowledgeable and understanding of minority group cultures of youth in the justice systems
- Observing, documenting, and evaluating adaptive, social and psychotic behavior among youth
- Plan, implement and monitor a behavior modification treatment program
- Establish and maintain effective working relationships with staff at all levels
- Organize and prepare accurate records, charts and reports and to analyze information on youth service plans and daily goals
- Act quickly and efficiently in emergency situations including safety techniques and authorized restraints by DPS and the state of North Carolina
- Communicate effectively in oral and written form, particularly with adolescents and their families
Airport Services Supervisor
Prospect Airport Services
01.2024 - 09.2024
- Work in operation at Charlotte Douglas International Airport, running day to day operations, oversee the frontline staff team, and work with the Operations Manager to maintain the current relationships and potentially grow the current contracts at the airport or offsite
- Maintaining the fundamental understanding of due process, holding Prospect Airport Services candidates accountable to the highest possible standard with:
- Building Trust: loyalty, honesty and lasting employee and customer relationships
- Quality of the process and services to individuals needing assistance with wheelchair services
- Ensuring no stone unturned when it comes to employee/customer safety
- Punctuality and professionalism while evaluating potential candidates to align with workforce and service standards and necessity
- Maximizing time and resources effectively from assessment and delivery
Outreach Specialist
Data Staff
01.2021 - 09.2024
- Providing outreach and education, virtually and in-person, to North Carolinians on NC Medicaid managed care
- Coordinating effectively with North Carolina Enrollment Brokers as part of a statewide team
- Quickly gaining and applying knowledge in complex healthcare subjects, software, and terminology
- Partnering with community-based organizations and Department of Social Service (DSS) offices
- Communicating with a diverse set of customers from different backgrounds on a wide range of topics
Managing Director/IT Support and Security Engineer
RCS
10.2018 - 12.2023
- Managing overall daily operations, human resources, budget/finances, and administrative functions
- Interviewing, hiring, training, developing, and coordinating the daily work of an effective cleaning staff
- Ensuring repeat business and a sustained client base by highly prioritizing customer satisfaction
- IT Support Specialist and Cloud Security Engineer
- Assisting and engineering productivity in securing and solving cyber security issues to comply with standards required and contributing to minimize data breach of targeted systems
- Supervising staff in strict accordance with internal company’s policies and applicable local/federal laws
- Collaborating with the director/owner to organize and improve the budget and related financial processes
- Maintaining a safe and healthy environment by ensuring compliance with internal standards and external regulations
Human Resources Manager/Case Manager
Caring Hearts Home Care Services
01.2011 - 01.2018
- Coordinate and improve care of individuals through assessment, evaluation, treatment plans, and implementation
- Coordinate integral role to ensure individuals receives appropriate level of care and support tailored to their specific needs
- Act as a liaison amongst Individuals, health care providers, insurance companies, local and state entities, and families to ensure effective communication and appropriate level of care
- Maintain individuals records through detailed documentation and coordinate with third party payors on a regular basis
- Improve individual’s goals and outcomes as well as increasing individuals’ satisfaction and to promote cost-effectiveness
- Complete individuals home visits, service plans and assessments and submit to state agencies database to ensure services are within authorized tailored care specific to their service needs
- Coordinate with Personal Assistance Services (PAS) to ensure the individuals get the authorized services needed to improve their daily living
- Coordinating all administrative activities related to the company’s personnel systems
- Implementing and developing recruitment strategies, managing staff benefits, payroll and onboarding new employees
Education
MSIT - Security Management Specialization
Colorado Technical University
01.2022
MBA - Human Resources Management
University of Phoenix
01.2013
Skills
- Managing Daily Operations Needs
- Cyber Threats and Countermeasures
- Proactively Solving Complex Problems
- MS Word, Excel, Outlook, PowerPoint
- Technical Communication Skills
- Human Resources Management
- Quickly Learning New Subjects
- MSIT and MBA/HRM Degrees
- Effective IT Security Strategies
- Detail-Oriented Multi-Tasking
- Hardware and Software Knowledge
- Delivering Excellent Customer Service
Accomplishments
MSIT Security management
MBA/HRM
BA/Sociology
Certificate/ Supports Coordination
Professional Highlights
- Quickly gaining and applying knowledge in complex subjects, software, processes, and technologies.
- Leveraging an in-depth understanding of cyber security threats, technologies, and countermeasures.
- Scheduling staff duties, completing payroll, managing training/hiring, and coordinating administrative tasks.
- Using systematic, analytical, critical-thinking, and problem-solving skills to excel in fast-paced settings.
- Securing IT infrastructures, managing cloud/mobile computing, maintaining networks, and more.
- Communicating with a wide range of customers and colleagues to explain technical topics.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- [State] Driver's License
- First Aid Certification
Timeline
Youth Counselor
DPS
01.2024 - Current
Airport Services Supervisor
Prospect Airport Services
01.2024 - 09.2024
Outreach Specialist
Data Staff
01.2021 - 09.2024
Managing Director/IT Support and Security Engineer
RCS
10.2018 - 12.2023
Human Resources Manager/Case Manager
Caring Hearts Home Care Services
01.2011 - 01.2018
MBA - Human Resources Management
University of Phoenix
MSIT - Security Management Specialization
Colorado Technical University
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