Lisa Sanchez
Blue Ridge,GA
Summary
Proven track record in enhancing client satisfaction and retention at DPS through exceptional communication and innovative problem-solving skills. Expert in managing high-stress situations and resolving customer complaints, leading to increased loyalty at Home Depot. A dependable team player skilled in time management and organization, achieving results beyond expectations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Epic Account Manager
DPS
2022.06 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Customer Service Representative
Home Depot
2021.11 - 2022.06
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Bachelor's Of Arts - Psychology
Post University
Waterbury, CT06.2022
High School Deploma - General Education
Del Mar High
Campbell, CA06.2008
Skills
Excellent written and verbal communication
Innovative problem solving and adaptility.
Time Management and Organization.
Dependable team player.
Certification
Epic software certified.
Timeline
Epic Account Manager
DPS
2022.06 - Current
Customer Service Representative
Home Depot
2021.11 - 2022.06
Bachelor's Of Arts - Psychology
Post University
High School Deploma - General Education
Del Mar High
Epic software certified.
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