Stacie Bolen
Winnebago,IL
Summary
Invested Caseworker dedicated to forming trusting relationships and advocating for best interests of clients. Expertise in TANF, SNAP, and Medicaid programs. Respectful and compassionate professional offering 25 years of serving the community by providing guidance for clients in need.
Overview
27
27
years of professional experience
Work History
Human Services Caseworker
Department Of Human Services
Freeport, IL
12.1996 - Current
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Kept and established comprehensive case files to support proper documentation and record retention.
- Acted as mandatory reporter of abuse.
- Described procedures, requirements and benefits to clients and interested parties.
- Assessed barriers, strengths and needs of each family and worked quickly to remediate.
- Interviewed applicants for services and supported application completion as necessary.
Cashier and Store Key Holder
Dollar General
Winnebago, IL
03.2022 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $150 or more per shift.
Customer Service Representative
Nationwide Inbound
Freeport, IL
02.2016 - 06.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Arts - Elementary Education
Coe College
Cedar Rapids, IA12.1988
Bachelor of Arts - Sociology
Coe College
Cedar Rapids, IA05.1988
Skills
- Customer Relations
- Credits and Refunds
- Merchandise Packaging
- Inventory Stocking
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Call Documentation
- Efficient and Detail-Oriented
- Time Management
- Microsoft Outlook
- Microsoft Excel
- Policy and Procedure Adherence
Timeline
Cashier and Store Key Holder
Dollar General
03.2022 - Current
Customer Service Representative
Nationwide Inbound
02.2016 - 06.2017
Human Services Caseworker
Department Of Human Services
12.1996 - Current
Bachelor of Arts - Elementary Education
Coe College
Bachelor of Arts - Sociology
Coe College
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