Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Patricia Torres De Jimenez

Human Services Case Worker
Erie,IL

Summary

Dedicated Bilingual Human Services professional with experience in evaluating client eligibility and maintaining accurate records. Experienced in facilitating communication between clients and resources, ensuring effective support and enhanced client experience, skilled in customer relations and complaint handling.

Overview

3
3
years of professional experience

Work History

Human Services Caseworker

State of Illinois-Department of Human Services
Sterling, IL
11.2024 - Current
  • Developed individualized service plans addressing client needs and goals.
  • Conducted assessments to determine client eligibility for services and benefits.
  • Monitored progress of clients, adjusting plans based on changing circumstances.
  • Facilitated communication between clients and community resources to enhance support.
  • Maintained accurate case records in compliance with state regulations and policies.

Public Assistance Eligibility Assistant

State of Illinois-Department of Human Services
Sterling, IL
11.2023 - 11.2024
  • Assisted clients in navigating complex eligibility requirements, enhancing user experience and satisfaction.
  • Evaluated client eligibility for assistance programs, ensuring compliance with state regulations.
  • Processed applications efficiently, reducing turnaround time for client support services.
  • Collaborated with team members to streamline application processes and improve operational efficiency.
  • Maintained accurate records of client interactions and eligibility determinations in database systems.

Education

No Degree - Labor Studies

University of Minnesota
Minneapolis, MN
10-2020

Skills

  • Customer relations
  • Complaint handling
  • Case documentation
  • Client relations
  • Bilingual: English/Spanish
  • Multicultural sensitivity
  • Case management
  • Data entry
  • Paperwork processing
  • Documentation
  • Scheduling
  • Client advocacy

Languages

Spanish
Professional Working
English
Full Professional

Timeline

Human Services Caseworker

State of Illinois-Department of Human Services
11.2024 - Current

Public Assistance Eligibility Assistant

State of Illinois-Department of Human Services
11.2023 - 11.2024

No Degree - Labor Studies

University of Minnesota
Patricia Torres De JimenezHuman Services Case Worker