Open To Work
Amy Jean Bennett
Cape Radiology Group
Lowndes
Work Preference
Job Search Status:
Open to work
Desired Job Title
Medical Billing SpecialistReferral SpecialistCash Posting Specialist
Work Type
Full Time
Location Preference
Remote
Important To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time off
20
Years of experience
Proven proficiency resolving payer and patient account discrepancies through accurate medical billing overpayment, refund, and insurance adjustment correction workflows.
Work History
10 Years 1 Month
09.2016 - Current
10 Years 1 Month
Payment Refund Representative
Cape Radiology Group | Cape Girardeau
09.2016 - Current
- Refund Processing & Accuracy:
- Processed over 1,000 payment refunds monthly with 99.9% accuracy, reducing financial discrepancies
- Identified and resolved refund issues, cutting average resolution time by 25%
- Customer Service & Communication:
- Delivered clear, empathetic communication to patients, achieving a 95% satisfaction rate in refund-related inquiries
- Collaborated with billing and finance teams to expedite refund approvals, improving overall turnaround by 30%
- Processed patient and payer refunds, ensuring accurate account reconciliation and balance corrections.
- Reviewed billing discrepancies, insurance overpayments, and credit balances to resolve refund requests.
- Coordinated with billing and collections teams to verify refund eligibility and supporting documentation.
- Audited patient accounts for duplicate payments, adjustments, and unapplied cash entries.
- Interpreted EOBs and claim activity to confirm refund amounts and prevent posting errors.
- Applied refund policies consistently across self-pay, commercial, and government payer accounts.
- Provided detailed reports on refunds activity to management for review and analysis.
2 Years
10.2013 - 10.2015
2 Years
Operation of a articulated dump truck
Robertson Contractors Inc. | Poplar Bluff
10.2013 - 10.2015
- Operated articulated dump trucks with zero safety incidents over 2 years, adhering to strict site protocols
- Conducted pre- and post-shift inspections, reducing mechanical failures by 15% through early issue detection
- Efficiency & Productivity:
- Delivered up to 25 tons of material per load, boosting project haul capacity by 20%
- Coordinated with site supervisors to optimize haul routes, cutting cycle times by 12% and improving overall site workflow
2 Years 1 Month
08.2011 - 09.2013
2 Years 1 Month
Kitchen manager
OPAA food Management Inc. | Greenville
08.2011 - 09.2013
- Team Leadership & Training:
- Directed a team of 15 kitchen staff, reducing turnover by 20% through targeted training and mentorship programs
- Implemented standardized training protocols that improved onboarding speed by 30%
- Operations Management:
- Streamlined food prep processes, cutting average meal prep time by 25% while maintaining quality standards
- Managed inventory to reduce food waste by 15%, saving $10K annually without impacting supply availability
3 Years 4 Months
09.2008 - 01.2012
3 Years 4 Months
Traffic Control
Chester Bross Construction | Hannibal
09.2008 - 01.2012
- Traffic Flow Management:
- Directed safe and efficient vehicle movement around construction sites, reducing congestion by 30%
- Installed and maintained traffic control devices in accordance with DOT standards, ensuring 100% compliance during inspections.
- Safety & Compliance:
- Enforced safety protocols that resulted in zero accidents over 12 months on high-traffic job sites.
- Coordinated with local law enforcement to manage emergency traffic reroutes, minimizing delays by 25%
6 Months
03.2007 - 09.2007
6 Months
Traffic Control
Robertson Contractors Inc | Poplar Bluff
03.2007 - 09.2007
- Traffic Management & Safety:
- Directed traffic flow for over 50 construction sites, reducing congestion delays by 30%
- Implemented safety protocols that decreased on-site incidents by 25% within one year
- Coordinated daily traffic patterns ensuring compliance with local regulations and minimizing public disruptions
- Monitored and adjusted signage and barriers, enhancing pedestrian and driver safety during peak hours
Education
EMT Program
Cape Girardeau CTC | 05.1998
High school diploma
Zalma High School | Zalma | 08.1997
Skills
Applied analytical thinking to resolve issues and support decision-making.
Managed insurance payment processing with accuracy and consistency.
Delivered responsive customer service across billing and account inquiries.
Processed overpayment refunds in line with established procedures.
Prepared written and verbal communication for internal and external interactions.
Used Microsoft Office and other computer applications to support daily work.
Reviewed explanations of benefits to identify coverage and payment details.
Conducted variance analysis to support account review and reconciliation.
Timeline
Payment Refund Representative
Cape Radiology Group
09.2016 - CurrentRead more
Operation of a articulated dump truck
Robertson Contractors Inc.
10.2013 - 10.2015Read more
Kitchen manager
OPAA food Management Inc.
08.2011 - 09.2013Read more
Traffic Control
Chester Bross Construction
09.2008 - 01.2012Read more
Traffic Control
Robertson Contractors Inc
03.2007 - 09.2007Read more
Cape Girardeau CTC - EMT Program,
Read more
Zalma High School - High school diploma,
Read more
Personal Information
Date of Birth: 1978-05-10