ABDUL SAMAD RASHID
Skillman,New Jersey
Summary
Provided technical support to users by troubleshooting hardware and software issues. Assisted in maintaining optimal system performance through effective problem-solving. Supported end-users in fast-paced environments while managing multiple tasks and ensuring high satisfaction levels.
Assisted in monitoring and troubleshooting network systems to maintain optimal performance. Supported team efforts in achieving operational goals through effective collaboration. Contributed to network analysis and system diagnostics to uphold high service standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT SUPPORT SPECIALIST
COMPUTERSHARE
07.2021 - Current
- Executed provisioning and installation of advanced customer premise equipment (CPE) to enhance connectivity solutions for CenturyLink clients.
- Directed the staging and configuration processes for Fujitsu hardware (Flash-Wave CDS and Sienna) with Net-Smart software to facilitate efficient deployment.
- Developed and implemented network infrastructure solutions to enhance connectivity by overseeing demarc extensions, crafting network cabling layouts, and providing accurate quotes for new site constructions.
- Conducted proactive monitoring of network health utilizing SolarWinds to facilitate rapid troubleshooting of connectivity issues.
- Coordinated onsite technician schedules and provided remote access support to facilitate data and voice implementations.
- Provided expert hardware support to enhance system performance through precise diagnostics, repairs, and modifications on laptops, desktops, and integrated peripherals.
- Managed maintenance and troubleshooting of high-volume imaging equipment to sustain uninterrupted business operations.
- Provided expert troubleshooting for software and OS challenges, ensuring optimal functionality of Microsoft Office Suite and critical business applications.
- Conducted comprehensive troubleshooting sessions with remote field teams to enhance installation and upgrade processes for wireless access points and network hardware.
- Led project teams through all phases of development to achieve timely and cost-effective results. Oversaw resource allocation and task assignments to optimize team performance. Fostered a collaborative environment to drive project success.
IT SUPPORT (NOC ENGINEER)
EXTERNETWORKS INC.
01.2018 - 06.2021
- Executed provisioning and installation of advanced customer premise equipment (CPE) to enhance connectivity solutions for CenturyLink clients.
- Directed the staging and configuration processes for Fujitsu hardware (Flash-Wave CDS and Sienna) with Net-Smart software to facilitate efficient deployment.
- Developed and implemented network infrastructure solutions to enhance connectivity by overseeing demarc extensions, crafting network cabling layouts, and providing accurate quotes for new site constructions.
- Conducted proactive monitoring of network health utilizing SolarWinds to facilitate rapid troubleshooting of connectivity issues.
- Coordinated onsite technician schedules and provided remote access support to facilitate data and voice implementations.
- Provided expert hardware support to enhance system performance through precise diagnostics, repairs, and modifications on laptops, desktops, and integrated peripherals.
- Managed maintenance and troubleshooting of high-volume imaging equipment to sustain uninterrupted business operations.
- Provided expert troubleshooting for software and OS challenges, ensuring optimal functionality of Microsoft Office Suite and critical business applications.
- Conducted comprehensive troubleshooting sessions with remote field teams to enhance installation and upgrade processes for wireless access points and network hardware.
- Led project teams through all phases of development to achieve timely and cost-effective results. Oversaw resource allocation and task assignments to optimize team performance. Fostered a collaborative environment to drive project success.
Education
Bachelor of Science - Electronic Engineering
Sir Syed University of Health Science and Technology
Karachi, Pakistan01.2017
Skills
Executed Cisco network configurations and optimizations to enhance system performance
Certification
Azure Fundamentals, Microsoft, 10/01/25
Languages
English
Professional Working
Timeline
IT SUPPORT SPECIALIST
COMPUTERSHARE
07.2021 - Current
IT SUPPORT (NOC ENGINEER)
EXTERNETWORKS INC.
01.2018 - 06.2021
Bachelor of Science - Electronic Engineering
Sir Syed University of Health Science and Technology