Alec Riojas
La Feria,TX
Overview
10
10
years of professional experience
1
1
Certification
Work History
Consultant
La Feria ISD
La Feria, TX
10.2025 - Current
- Led cross-functional teams to develop strategic solutions for client challenges.
- Analyzed market trends to inform client decision-making and enhance competitive positioning.
- Facilitated workshops to identify client needs and align project goals with business objectives.
- Developed comprehensive reports outlining project findings and recommendations for stakeholders.
Recruitment Specialist
Texas State Technical College-Harlingen, TX
Harlingen, TX
11.2023 - Current
- Boosted student interest in college programs through targeted marketing strategies and social media campaigns.
- Collaborated with admissions staff to identify prospective students and provided personalized outreach efforts.
- Served as a liaison between faculty, staff, and students by addressing concerns or questions in a timely manner.
- Maintained a thorough understanding of college policies, procedures, and offerings to accurately answer inquiries from prospective students.
- Taught students to navigate college applications process.
- Built and maintained relationships with college admissions offices.
- Mentored students to increase satisfaction and help engage in campus life.
- Answered questions from visitors and potential students about university life.
Computer Programmer E-Sports Coach
Dr. Raul Garza, Jr. STEAM Academy-San Benito, TX
San Benito, TX
12.2023 - 10.2025
- Assisted students in developing problem-solving skills by guiding them through coding challenges and providing constructive feedback.
- Promoted a positive learning environment by addressing individual student needs.
- Implemented a variety of teaching methods, including multimedia presentations, group discussions, and hands-on activities for diverse learning styles.
- Set up computers and networking systems and delivered step-by-step instructions on basic use.
- Enhanced user experience by troubleshooting and resolving computer issues promptly.
- Provided one-on-one support to students, helping them become more confident and proficient in using computer technology.
- Troubleshot connectivity issues related to Wi-Fi networks, printers, projectors, and other devices that are essential to daily operations at educational institutions.
- Handled lab equipment, cleaned keyboards, monitors and disk drives.
- Provided instruction to all lab users on proper use of all equipment.
- Monitored systems in operation and quickly troubleshoot errors.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Fulfillment Associate
Lowes Home Improvement-Harlingen, TX
Harlingen, TX
05.2020 - 11.2023
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Unloaded incoming trucks and properly staged inventory for processing.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Reviewed order slips, picked products and staged merchandise to be shipped.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Followed procedures at all times for personal and team safety.
- Interacted with guests in friendly and knowledgeable way.
Bus/Lunch Monitor
IDEA Public Schools-San Benito, TX
San Benito, TX
01.2019 - 06.2019
- Monitored student behavior and implemented corrective actions.
- Monitored students during lunchtime and provided verbal cues to students to manage behavior.
- Cleaned tables, straightened chairs and swept floors between lunch periods.
- Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
- Walked around cafeteria looking for spills and assisting students with opening food containers.
- Assisted teachers during non-meal hours with classroom and student support needs.
- Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
- Implemented emergency procedures when necessary, prioritizing student safety at all times.
- Participated in regular professional development trainings to stay updated on best practices in student safety protocols.
- Recognized potential hazards within the bus environment, proactively addressing them before they posed risks to student wellbeing.
- Conducted routine inspections on buses before each trip, ensuring compliance with safety regulations.
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
Customer Service Representative
ACT-Harlingen, TX
Harlingen, TX
01.2018 - 12.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Sought ways to improve processes and services provided.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded proactively and positively to rapid change.
Store Manager
Churches Chicken-Raymondville, TX
Raymondville, TX
08.2015 - 11.2017
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reviewed performance data to monitor and measure productivity, goal achievement, and employee performance.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
Associate's degree - Cyber Security
Texas State Technical College-Harlingen
Harlingen, TX12 2025
Bachelor of Science - Computer Engineering
The University of Texas Rio Grande Valley
Edinburg, TX12 2023
Associate of Science - Game Design
Texas State Technical College-Harlingen
Harlingen, TX5 2020
Skills
- Executed comprehensive data collection processes to ensure accurate information gathering
- Oversaw comprehensive account management processes to enhance client relationships
- Developed and implemented Java applications to enhance software functionality
- Facilitated resolution of conflicts through effective communication and negotiation strategies
- Assisted in the implementation and maintenance of CRM software to streamline customer interactions Supported team efforts in troubleshooting and resolving software issues to enhance user experience Contributed to data entry and management tasks to ensure accurate customer records
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Collaborated with team members to improve service delivery
- Implemented virtualization technologies to enhance system efficiency and resource allocation
- Spearheaded lead generation initiatives to drive business growth
- Assisted in establishing secure connections for remote users Supported team members in troubleshooting VPN-related issues Contributed to maintaining network security protocols
- Implemented Ethernet solutions to enhance network connectivity and performance
- Assisted users with technical issues to enhance productivity Provided timely support for software and hardware inquiries Resolved customer concerns through effective troubleshooting techniques
- Assisted in developing applications using Visual Basic Supported team members in troubleshooting coding issues Contributed to project documentation and user guides
- Provided technical assistance to users, resolving issues efficiently Supported troubleshooting efforts to enhance system performance Assisted in maintaining documentation for technical processes
- Assisted in configuring and maintaining computer networks to support organizational operations Collaborated with team members to troubleshoot network issues and enhance connectivity Supported users by providing technical assistance and resolving network-related inquiries
- Executed comprehensive computer forensic investigations to uncover digital evidence
- Assisted in monitoring network security systems to identify potential threats Supported team members in implementing cybersecurity protocols Contributed to the development of security awareness training for employees
- Executed TCP/IP network configurations to enhance connectivity and performance
- Demonstrated exceptional writing proficiency across various formats and styles
- Executed strategic initiatives to enhance operational efficiency
- Assisted in the use of hand tools for various tasks Supported team members in maintaining equipment and ensuring proper usage Contributed to a safe working environment by following safety protocols
- Assisted customers with inquiries and product information Supported sales team in achieving targets through effective communication Maintained accurate records of customer interactions
- Assisted in configuring and maintaining firewall systems to protect network integrity Supported troubleshooting efforts to resolve connectivity issues Collaborated with team members to implement security protocols effectively
- Administered and optimized operating systems to enhance system performance
- Facilitated mathematical problem-solving and analytical reasoning
- Facilitated daily operations within Workday platform to enhance efficiency
- Developed and implemented Python scripts to automate data processing tasks
- Assisted in typing documents and reports for team projects Supported data entry tasks to maintain accurate records Collaborated with colleagues to ensure timely completion of typing assignments
- Executed safe food handling practices to ensure compliance with health regulations
- Facilitated discussions to reach agreements among team members Supported negotiation processes to resolve conflicts effectively Assisted in preparing documentation for negotiation meetings
- Facilitated network support operations to ensure seamless connectivity and system performance
- Facilitated engaging classroom experiences to enhance student learning outcomes
- Delivered comprehensive IT support to enhance system functionality
- Assisted guests with inquiries and requests to enhance overall satisfaction Supported team members in delivering exceptional service experiences Maintained cleanliness and organization in guest areas to promote a welcoming environment
- Facilitated service delivery to enhance customer experience
- Facilitated educational experiences and support for students
- Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration
- Leveraged Microsoft PowerPoint to design and deliver impactful presentations
- Delivered exceptional customer support by addressing inquiries and resolving issues promptly
- Administered Microsoft Dynamics GP to streamline financial operations
- Crafted clear and concise written communications to convey information effectively
- Oversaw comprehensive computer management operations to ensure optimal performance
- Assisted in maintaining information security protocols to protect sensitive data\nSupported teams in identifying potential security threats and vulnerabilities\nContributed to the development of security awareness training for staff
- Administered Linux operating systems to ensure optimal performance and security
- Assisted teams in utilizing Salesforce for customer relationship management tasks Supported data entry and maintenance to ensure accurate records Helped troubleshoot user issues to enhance system functionality
- Assisted teams in managing VMware environments to support daily operations Provided technical support for VMware-related issues to enhance system performance Collaborated with colleagues to implement VMware solutions that improved efficiency
- Managed fulfillment processes to support efficient cash handling and transaction completion Assisted in organizing cash management tasks to ensure smooth operations Collaborated with team members to streamline fulfillment and cash management procedures
- Supported compliance with safety regulations through diligent monitoring of procedures and practices Assisted in the operation of Microsoft Windows systems to maintain efficient workflow Contributed to team efforts in ensuring adherence to safety standards
- Assisted in maintaining order accuracy through diligent tracking of inventory Supported team-building initiatives to enhance collaboration and communication Contributed to the development of processes that improved overall efficiency
- Assisted in preparing shipments for delivery to customers Provided support in addressing customer inquiries regarding shipment status Collaborated with team members to ensure timely processing of orders
- Assisted in training new employees on customer order fulfillment processes Supported team members in achieving timely order processing Contributed to maintaining high standards of customer service
- Assisted teams in completing projects through effective collaboration Supported colleagues in utilizing Microsoft Office tools for enhanced productivity Contributed to group discussions to foster teamwork and problem-solving
- Assisted in organizing stockroom inventory for efficient access Supported time management efforts by maintaining orderly stock levels Contributed to timely restocking processes to meet operational needs
- Assisted in tracking inventory levels using Microsoft Excel Supported team members in maintaining accurate records of stock Contributed to the organization of inventory data for easy access
- Directed supplier monitoring initiatives to ensure compliance with quality standards
- Assisted teams in organizing files and documents on Google Drive Supported collaboration by sharing access to necessary resources Helped maintain an orderly structure for easy retrieval of information
- Assisted in assembling and configuring computer hardware components Supported troubleshooting efforts to resolve hardware issues efficiently Collaborated with team members to maintain inventory of hardware supplies
- Facilitated educational engagement and mentorship for high school students
- Utilized Adobe Acrobat to create and edit PDF documents efficiently
- Executed PowerShell scripts to automate system administration tasks
- Assisted in recruitment processes by screening resumes and scheduling interviews Supported onboarding activities for new hires to ensure smooth transitions Helped maintain employee records and files for compliance and accessibility
- Utilized Microsoft Word to create and format professional documents
- Demonstrated proficiency in various computer applications and software systems
- Executed comprehensive marketing strategies to enhance brand visibility
- Implemented robust network security protocols to safeguard sensitive data
- Assisted in configuring and troubleshooting TCP/IP networks to support organizational connectivity needs Collaborated with team members to resolve network issues and enhance system performance Supported documentation of network configurations and procedures for future reference
- Assisted in managing user accounts and permissions within Active Directory Supported team members in troubleshooting access issues Contributed to maintaining system security and integrity
- Executed cabling installations and maintenance to ensure optimal network performance
- Assisted in identifying fraudulent activities through detailed analysis of transactions Supported teams in implementing preventive measures against fraud Contributed to the development of training materials on fraud awareness
- Assisted in managing Microsoft Windows Server environments to support organizational operations Provided technical support for server-related issues to enhance system performance Collaborated with team members to maintain server security and updates
- Facilitated academic advising sessions to guide students in course selection and degree planning
- Assisted customers in selecting beverages to enhance their dining experience Prepared and served drinks efficiently to meet customer demands Maintained cleanliness and organization of the bar area
- Oversaw network administration to ensure optimal performance and security
- Executed inside sales strategies to drive revenue growth and enhance customer relationships
- Authored comprehensive reports to convey critical information and insights
- Assisted teams in completing projects on schedule and within budget Supported project coordination efforts to enhance team collaboration Contributed to the organization of project documentation for easy access
- Demonstrated analytical expertise to evaluate complex data sets and derive actionable insights
- Assisted in utilizing Visual Studio for software development projects Supported team members in debugging and troubleshooting code issues Contributed to maintaining project timelines through effective task management
- Assisted in developing training programs for athletes Supported team practices to enhance skills and performance Collaborated with coaches to implement effective strategies
- IT
- Marketing
Certification
Digital Forensics
Timeline
Consultant
La Feria ISD
10.2025 - Current
Computer Programmer E-Sports Coach
Dr. Raul Garza, Jr. STEAM Academy-San Benito, TX
12.2023 - 10.2025
Recruitment Specialist
Texas State Technical College-Harlingen, TX
11.2023 - Current
Fulfillment Associate
Lowes Home Improvement-Harlingen, TX
05.2020 - 11.2023
Bus/Lunch Monitor
IDEA Public Schools-San Benito, TX
01.2019 - 06.2019
Customer Service Representative
ACT-Harlingen, TX
01.2018 - 12.2018
Store Manager
Churches Chicken-Raymondville, TX
08.2015 - 11.2017
Associate's degree - Cyber Security
Texas State Technical College-Harlingen
Bachelor of Science - Computer Engineering
The University of Texas Rio Grande Valley
Associate of Science - Game Design
Texas State Technical College-Harlingen