JON WILEY

JW's Steakhouse

05.2025 - Current

Resolved network latency issues, reducing delays from over 15 seconds to under 3 seconds, improving overall system performance.
Upgraded ethernet cabling from CAT5 to CAT6 for all POS (Point of Sale) systems.
Upgraded 8 wall taps to new ethernet connectors, enhancing network reliability and speed by 30%.
Latency was improved from 15 seconds to less than 5 seconds and POS system lock-ups were almost eliminated completely.

NBCUniversal

03.2022 - 05.2025

Led ad server integration projects for NBCU's digital platforms, enhancing user engagement by 25% through streamlined ad delivery.
Led ad integration projects, enhancing DAI implementation for 10+ partners, improving VOD and Linear stream performance by 30%.
Configured baseline ad systems for new mobile apps, enhancing performance by 20% and increasing user engagement.
Resolved 85% of ad issues in pre-release builds, enhancing QA execution efficiency by 30%.
Responsible for documenting ad-related features and tech stacks across related ad integrations.
Streamlined collaboration between Ad Sales and QA, operationalizing 50+ test cases to enhance feature testing efficiency.
Keep up to date with new specifications, technologies, and industry initiatives.
Led cross-training sessions for 15+ teammates across squads, enhancing skills in Desktop and OTT endpoints.

CommScope (Formerly Arris)

04.2017 - 03.2022

Provided customer support via phone and email, assisting over 200 clients monthly with a 95% satisfaction rate.
Conducted internal training sessions for 20+ tech support staff and stakeholders, enhancing team efficiency.
Collaborated with engineering and development teams to effectively test and implement bug fixes.
Resolved over 90% of Windows-related issues on customer PCs/laptops, enhancing user satisfaction and reducing downtime.
Successfully configured and supported over 50 Linux servers remotely.
Integration testing with potential new products from 3rd party companies to round out ARRIS solutions.

BRIGHT HOUSE NETWORKS

10.2014 - 03.2017

Designed and implemented internal training programs, enhancing team skills and boosting productivity by 20%.
Evaluated and implemented new technologies, reducing overtime by 20% and improving workflow efficiency.
Led initiatives for product enhancements, successfully presenting upgrades to vendors and increasing customer satisfaction by 20%.
Developed and optimized the OTT delivery process utilizing Elemental Server and AWS, enhancing efficiency for Freewheel by 30%.
Reviewed and presented innovative technologies to senior leadership, addressing all inquiries to facilitate decision-making.
Collaborated with IT to deploy over 100 PCs and laptops, and successfully installed Windows servers in data centers in Orlando and Tampa.
Led disaster recovery planning, achieving a 30% reduction in recovery time through rigorous testing and implementation of procedures.
Complete lab setup, testing and ongoing support across Windows and Linux platforms.
Empowered 15 staff members through training sessions on innovative technologies presented to senior leadership.
Optimized workflows to enhance productivity by 20% and reduced costs by 15% through strategic server upgrades and product innovations.
Provided third-level support for ARRIS, resolving 95% of issues within 24 hours, enhancing customer satisfaction.

ARRIS Group

03.2002 - 09.2014

Led deployment of software solutions, ensuring alignment with operational requirements and timelines.
Streamlined installation processes, reducing downtime and improving overall system efficiency.
Collaborated with cross-functional teams to define project scope and deliverables for deployments.
Mentored junior engineers, enhancing team capabilities in deployment practices and troubleshooting techniques.

Summary