Brandon Brown
Mesquite,TX
Summary
Developed and maintained IT systems for 16 years, leveraging 32 years of computer experience. Assisted in troubleshooting and resolving technical issues to support team objectives. Contributed to the enhancement of IT infrastructure through continuous learning and passion for technology.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Self Employed Owner/Operator
PC Performance Professionals
Mesquite, TX
01.2010 - Current
- I originally started this while working at Wal-Mart and using another name but changed names in 2012 for marketing reasons. The job requires self marketing/promotion, communicating with customers, diagnosing their tech problem or need, resolving/repairing their problems or needs and that entails either repairing, upgrading or building computers and other tech equipment. It's a mixture of remote tech support and system repairs/upgrades or system builds. I can build PCs with Windows XP, 7, 10 and 11 or any version of Linux within the last 20 years as well as macOS X and Apple systems. Some networking setups as well.
IT Help Desk
TEKsystems
Irving, TX
10.2022 - 11.2025
- IT Help Desk Agent - answer calls, chats and self service tickets for tech support issues from account lockouts and password resets to hardware and software issues.
Grocery Stocker
Walmart
Irving, TX
01.2010 - 07.2010
- Stock the shelves with food and merchandise from the stock room, build displays, clean up aisles as needed. Get returns from the service desk and take to the stock room for disposal. Pulled to other departments when they were shorthanded so I also worked dairy, frozen foods, produce and the bakery.
- I transferred to this store from the Rockwall store where I was at for 2 years prior to transferring here.
Cashier/Customer Service
Walmart
Rockwall, TX
01.2008 - 11.2009
- I started as a cashier and eventually was moved to the service desk. I handled all duties required of a cashier while in that position while also covering lunch breaks for the door greeters and helping out with shopping carts when they were short handed or when we were busy and needed more carts back inside.
- As a custom service employee I handled returns including refunds and exchanges. When the returns area would get too full I would take returns to various departments and at the end of my shift I would close out my drawer and turn it into the cash office. I also alternated between opening and closing customer service so when I did that I was required to set up or close down all 4 registers including tallying out any drawers that weren't done and giving them to the cash office or setting each drawer up in the morning for that day by getting each drawer from the cash office and arranging cash and coins as required.
Education
High School - Information Technology
Billy Ryan High School
Denton, TX05-1997
Skills
- Utilized strong communication skills to enhance team interactions and project outcomes
- Managed system administration tasks to support organizational operations and enhance user experience
- Utilized strong presentation skills to engage audiences and facilitate understanding of key concepts
- Led initiatives to integrate cloud computing technologies across departments to streamline processes Oversaw project teams in the deployment of cloud solutions, ensuring alignment with organizational goals Championed best practices for cloud usage to maximize performance and security
- Led initiatives to create comprehensive disaster recovery strategies that enhance organizational resilience Oversaw training sessions to ensure team readiness for emergency situations Coordinated with stakeholders to evaluate and improve recovery processes
- Oversaw authentication initiatives to enhance user security and access management Led efforts to streamline authentication workflows, improving efficiency and user experience Championed best practices in identity verification across departments
- Led design initiatives utilizing Adobe Illustrator to enhance project outcomes Oversaw the development of visual assets, ensuring alignment with brand standards Collaborated with cross-functional teams to drive creative solutions
- Oversaw implementation of Azure cloud services to enhance operational efficiency Guided teams in optimizing Azure resources for project success Championed best practices for Azure management across departments
- Oversaw desktop support operations to enhance user experience and system performance Coordinated resolution of technical issues to minimize downtime and improve productivity Developed training materials to empower users in utilizing desktop resources effectively
- Oversaw implementation of SharePoint solutions to streamline project workflows Guided teams in leveraging SharePoint capabilities to enhance communication and collaboration Championed best practices for SharePoint usage across departments
- Oversaw VMware infrastructure management to optimize resource allocation and system reliability Led initiatives to enhance virtualization strategies, resulting in improved operational workflows Coordinated with cross-functional teams to align VMware projects with organizational goals
- Delivered support services to ensure smooth operational processes
- Led initiatives to optimize Salesforce usage across departments Oversaw training sessions to elevate team proficiency in CRM tools Drove improvements in data management processes to enhance customer engagement
- Managed cash handling operations to maintain financial integrity and security
- Configured and maintained Remote Desktop Protocol (RDP) systems to support efficient remote work environments
- Implemented mobile device management solutions to ensure data security and compliance
- Designed and optimized computer networking systems to enhance connectivity and performance
- Oversaw DNS management processes to enhance network performance Coordinated with IT teams to implement DNS solutions that improved system efficiency Led initiatives to optimize DNS configurations for better service delivery
- Led initiatives to optimize Zendesk operations, improving response times and customer satisfaction Managed team efforts in utilizing Zendesk tools to enhance service delivery and efficiency Strategically developed solutions to complex customer issues, fostering a culture of continuous improvement
- Led project teams to successfully complete initiatives within established timelines and budgets Oversaw project planning and execution to align with strategic objectives Fostered collaboration among stakeholders to enhance project outcomes
- Oversaw administration of Microsoft Windows Server systems to optimize performance and reliability Led initiatives to enhance server security protocols and ensure compliance with industry standards Coordinated with cross-functional teams to streamline server management processes
- Cultivated client relationships through proactive outside sales efforts to enhance customer loyalty
- Managed system administration tasks to support organizational operations and enhance user experience
- Led project teams through all phases of development to achieve timely and cost-effective outcomes Oversaw resource allocation and task assignments to optimize team performance Fostered a collaborative environment to drive project success and stakeholder satisfaction
- Led initiatives to enhance cybersecurity measures across organizational systems Oversaw the implementation of security policies to mitigate risks and protect data integrity Collaborated with IT teams to ensure compliance with industry standards and regulations
- Led initiatives to optimize marketing automation strategies across various channels Oversaw the integration of new technologies to enhance customer engagement Collaborated with stakeholders to align marketing efforts with business objectives
- Oversaw technical support operations, enhancing user satisfaction through effective problem resolution Led initiatives to streamline support processes, improving response times Collaborated with cross-functional teams to identify and implement solutions for recurring technical issues
- Provided technical assistance and troubleshooting for network issues to maintain system reliability
- Applied analytical skills to identify and resolve complex issues, ensuring seamless workflow
- Delivered intermediate training programs aimed at improving employee performance
- Led affiliate marketing initiatives to expand brand reach and drive revenue growth Developed strategic partnerships to optimize marketing efforts Oversaw campaign performance to ensure alignment with business objectives
- Implemented effective time management strategies to streamline workflow and meet deadlines
- Provided comprehensive support for systems and applications to ensure seamless functionality
- Led initiatives to create comprehensive disaster recovery strategies that enhance organizational resilience Oversaw training sessions to ensure team readiness for emergency situations Coordinated with stakeholders to evaluate and improve recovery processes
- Facilitated problem management initiatives to enhance operational efficiency and service quality
- Oversaw project management processes to align team efforts with organizational goals and client expectations
- Directed daily activities to enhance team performance and achieve operational goals
- Oversaw macOS implementation projects to optimize user productivity Coordinated training sessions for staff on macOS best practices Developed strategies to streamline macOS support processes
- Oversaw implementation of system security measures to safeguard organizational assets\nLed initiatives to enhance security awareness among staff through training and resources\nCollaborated with IT teams to develop strategies for mitigating security risks
- Oversaw implementation of TCP/IP protocols to enhance network efficiency Coordinated with IT teams to resolve connectivity issues and optimize performance Developed training materials for staff on TCP/IP best practices
- Facilitated systematic data collection efforts to support analytical initiatives
- Led the development of innovative iOS applications by coordinating with cross-functional teams Oversaw project timelines and deliverables to ensure alignment with strategic goals Fostered a collaborative environment to drive continuous improvement in app functionality
- Managed front desk activities to enhance customer service and streamline visitor experiences
- Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented strategies to elevate customer satisfaction and loyalty
- Maintained Active Directory infrastructure to ensure secure access and streamlined user management
- Led project teams through all phases of development to achieve timely and cost-effective results Oversaw resource allocation and task assignments to optimize team performance Fostered a collaborative environment to drive project success
- Conducted comprehensive software troubleshooting to enhance system performance and user experience
- Oversaw typing and documentation processes to enhance team productivity Coordinated with team members to ensure timely completion of written materials Streamlined communication by maintaining organized records and files
- Implemented solutions to streamline processes and improve productivity
- Developed and enforced security measures to protect sensitive information and ensure compliance
- Designed and implemented training programs aimed at fostering professional growth and organizational effectiveness
- Managed network infrastructure to support organizational operations and connectivity
- Led initiatives to enhance information security measures across the organization Oversaw the implementation of security policies and procedures to safeguard critical assets Collaborated with cross-functional teams to assess and mitigate security risks effectively
- Oversaw network monitoring initiatives to enhance system reliability and performance Led efforts to implement proactive measures for network security and efficiency Coordinated with cross-functional teams to optimize network infrastructure and resolve technical challenges
- Oversaw mobile device management initiatives to enhance user experience Coordinated with IT teams to implement mobile solutions that align with organizational goals Led training sessions for staff on effective mobile device usage and best practices
- Oversaw remote access solutions to enhance user productivity and system efficiency Managed support teams to resolve technical challenges in remote desktop environments Coordinated training sessions for users on remote access tools
- Oversaw technical support operations, enhancing user satisfaction through effective problem resolution Led initiatives to streamline support processes, improving response times Collaborated with cross-functional teams to identify and implement solutions for recurring technical issues
- Led initiatives to enhance encryption strategies, improving data security measures\nOversaw the integration of advanced encryption technologies across multiple platforms\nCollaborated with stakeholders to align encryption practices with organizational goals
- Oversaw compliance initiatives related to HIPAA regulations, enhancing the protection of sensitive patient data Led training sessions for staff on privacy policies, fostering a culture of compliance Collaborated with cross-functional teams to develop and implement effective privacy strategies
- Oversaw help desk operations to improve user satisfaction and streamline support processes Coordinated team efforts to address technical challenges and enhance service delivery Developed training materials to empower staff in resolving user issues efficiently
- Oversaw customer support operations to enhance user experience and satisfaction Developed training materials for team members to improve technical support skills Collaborated with product teams to address user feedback and implement solutions
- Provided technical assistance and troubleshooting for network issues to maintain system reliability
- Managed customer interactions to ensure satisfaction and address inquiries promptly
- Led initiatives to enhance software functionality and user experience Oversaw project timelines and resource allocation to achieve strategic goals Collaborated with stakeholders to align technology solutions with business objectives
- Utilized advanced analysis skills to support strategic decision-making and enhance operational efficiency
- Oversaw implementation of remote access software to enhance team productivity Coordinated training sessions to elevate user proficiency and engagement Managed support resources to address user inquiries and technical challenges
- Performed in-depth analysis of malware samples to enhance cybersecurity measures
- Oversaw implementation of Microsoft Windows solutions to enhance operational efficiency Led training sessions for staff on effective use of Windows applications Collaborated with IT teams to optimize system performance and user experience
- Oversaw application support initiatives to enhance user experience and operational efficiency Coordinated with cross-functional teams to implement solutions for application challenges Developed strategies to improve application performance and user satisfaction
- Oversaw client interactions to enhance service delivery in financial services Coordinated with teams to streamline processes and improve client satisfaction Drove initiatives to optimize financial service offerings
- Oversaw the administration of Citrix systems to enhance operational efficiency and user satisfaction Coordinated with IT teams to optimize application delivery and performance across platforms Developed training materials to empower users in navigating Citrix applications effectively
- Oversaw Microsoft Exchange operations to enhance communication efficiency across departments Led initiatives to optimize email and calendar systems, improving user satisfaction Coordinated with cross-functional teams to ensure seamless integration of updates and security measures
- Oversaw the implementation of firewall solutions to safeguard organizational data Coordinated with IT teams to optimize firewall settings for improved network security Led initiatives to assess and mitigate potential vulnerabilities in network infrastructure
- Oversaw the integration of SEO tools to drive website traffic and improve search rankings Guided teams in conducting comprehensive keyword research and content optimization initiatives Championed the development of effective on-page SEO practices to enhance user engagement
- Conducted real-time network monitoring to identify and resolve potential issues proactively
- Oversaw help desk operations to streamline user support processes Coordinated team efforts to address technical challenges effectively Developed training materials to enhance staff capabilities in troubleshooting
- Facilitated installation and maintenance of computer hardware to ensure optimal performance
- Provided technical assistance to ensure seamless operations and user satisfaction
- Oversaw cash register operations to enhance customer service experience Trained new staff on cash handling procedures and best practices Implemented strategies to streamline transaction processes and reduce wait times
- Administered operating systems to ensure seamless functionality and support organizational IT infrastructure
- Oversaw VoIP system implementations to improve organizational communication strategies Coordinated with IT teams to optimize network performance and reliability Developed training programs to enhance user proficiency in VoIP technologies
- Configured and maintained Linux environments to support application deployment and system stability
- Oversaw financial operations utilizing QuickBooks to enhance reporting accuracy Coordinated with team members to streamline bookkeeping processes Drove improvements in financial data management and compliance
- Oversaw construction projects from initiation to completion, ensuring adherence to timelines and quality standards Coordinated with subcontractors and suppliers to optimize resource allocation Mentored junior team members to enhance skill development and project execution
- Oversaw implementation of TeamViewer solutions to enhance remote support capabilities Coordinated training sessions for staff to maximize utilization of remote access technology Championed user adoption of TeamViewer to streamline operational workflows
- Oversaw the implementation of DHCP solutions to optimize IP address management across the organization Coordinated with IT teams to resolve DHCP-related network challenges, enhancing overall system reliability Developed and maintained comprehensive documentation for DHCP processes and configurations
- Oversaw database management processes to optimize data integrity and accessibility Coordinated with teams to implement database solutions that align with project goals Led initiatives to streamline database operations for improved efficiency
- Oversaw design projects utilizing Adobe Photoshop to enhance visual communication strategies Collaborated with creative teams to align graphic outputs with brand objectives Drove innovation in design processes to elevate project quality and efficiency
- Oversaw the implementation of macOS server solutions to enhance operational efficiency Coordinated with cross-functional teams to optimize server performance and reliability Developed strategies for maintaining server security and data integrity
- Led marketing strategy development to enhance brand visibility Oversaw project execution to align with organizational goals Cultivated relationships with stakeholders to drive engagement and support initiatives
- Oversaw the deployment of virtualization technologies to optimize resource utilization Coordinated with IT teams to streamline virtualization operations and improve system performance Developed strategies for effective virtualization management to align with organizational goals
- Utilized advanced data analysis techniques to support strategic decision-making
- Led initiatives to optimize network infrastructure, enhancing reliability and performance Oversaw implementation of network solutions, ensuring alignment with organizational goals Coordinated with cross-functional teams to drive improvements in network efficiency and security
- Executed incident management strategies to enhance service reliability and maintain customer satisfaction
- Managed Windows environments to support organizational IT infrastructure and user needs
- Facilitated project development to enhance operational efficiency
- Implemented IT service management strategies to ensure seamless technology support
- Designed and implemented robust computer networking infrastructures to support organizational connectivity
- Oversaw implementation of VPN solutions to enhance remote work capabilities Coordinated with IT teams to optimize network security protocols Developed training materials for staff on VPN usage and best practices
- Oversaw the management of debits and credits to enhance financial reporting accuracy Coordinated with finance teams to streamline account reconciliation processes Led initiatives to improve transaction tracking and reporting efficiency
- Delivered comprehensive English lessons to support language acquisition and fluency
- Oversaw implementation of Git for version control across development teams Guided team members in best practices for code management and collaboration Championed the adoption of Git workflows to enhance project efficiency
- Oversaw software distribution and patch management processes through SCCM to optimize operational efficiency Coordinated with cross-functional teams to resolve technical challenges and improve system reliability Led initiatives to streamline deployment workflows and enhance user satisfaction
- Led initiatives to enhance customer engagement and drive sales growth Oversaw training programs for new sales associates to improve service quality Developed strategies to optimize product placement and increase visibility
- Oversaw implementation of ServiceNow solutions to streamline IT service management processes Guided teams in optimizing ServiceNow workflows to improve operational efficiency Championed user training initiatives to maximize ServiceNow adoption across departments
- Provided expert remote assistance to troubleshoot and resolve technical problems, ensuring seamless operations
- Oversaw customer support operations to drive service excellence Developed strategies to enhance customer engagement and retention Trained team members on best practices for effective support
- Oversaw implementation of project management software to enhance team collaboration and efficiency Guided teams through software training to optimize project tracking and reporting Championed best practices in project management to drive successful outcomes
- Implemented innovative solutions to streamline processes and improve productivity
- Managed social media platforms to foster audience engagement and community growth
- Led initiatives to identify upselling opportunities that enhanced customer satisfaction and loyalty Developed strategies to integrate upselling techniques into daily operations, resulting in improved sales performance Championed training programs for staff to effectively communicate value-added services to clients
- Oversaw video editing projects from conception to completion, ensuring alignment with creative vision Collaborated with cross-functional teams to optimize workflow and enhance project outcomes Mentored junior editors to improve skill sets and efficiency
- Led initiatives to optimize network infrastructure, enhancing overall system reliability and performance Oversaw the implementation of network solutions, ensuring alignment with organizational goals Mentored junior engineers, fostering skill development and knowledge sharing within the team
- Oversaw implementation of Google Workspace solutions to enhance team collaboration and productivity Guided cross-departmental initiatives to optimize the use of Google Workspace tools for project management Championed best practices for document sharing and communication within the organization
Certification
Driver's License
Timeline
IT Help Desk
TEKsystems
10.2022 - 11.2025
Self Employed Owner/Operator
PC Performance Professionals
01.2010 - Current
Grocery Stocker
Walmart
01.2010 - 07.2010
Cashier/Customer Service
Walmart
01.2008 - 11.2009
High School - Information Technology
Billy Ryan High School