Ana Lugo

Grievance Committee- Board Member

• After a case is submitted, the board reviews complaints and decides whether there is probable cause to believe a lawyer violated the professional conduct rules imposed by the Supreme Court of Florida.
• I learned to research and apply Florida's conduct rules.
• Strengthened teamwork, time management, and leadership skills.

• Sorted and organized files, spreadsheets, and reports.
• Prepared project presentations and reports to assist senior staff.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Performed legal and general research, drafting memoranda and correspondence.
• Interviewed and communicated with clients via phone or email.
• Contacted clients to schedule appointments and discuss the progress of cases.
• Researched statutes, decisions, legal articles, and codes.

• The program was dedicated to registering voters and spreading awareness of voting's importance.
• I contacted and registered hundreds of voters.
• I used strong interpersonal communication skills to convey information to others.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Assisted with special events and programs.

• Hired and Mentored Body Shop Workers
• Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
• Collected deposits, fees, and payments.
• Resolved customer issues quickly and effectively and promptly notified the supervisor when problems escalated, demonstrating a clear hierarchy and efficient problem-solving process.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Maintained a digital and hard-copy filing system.

• Learned to share information in a concise and easy-to-digest way
• Wrote articles explaining various Law concepts for the PereGonza Website.
• Collected and Researched various legal concepts and evaluated feedback.