Summary
Overview
Work History
Education
Skills
Certification
Consultancy Experience
Notable Accomplishments
Accomplishments
Timeline
REGINA K Mwengi

REGINA K Mwengi

Freelance Customer Service And Management Operations Consultant
Baltimore county,MD

Summary

Dynamic and results-driven professional with over 25 years of experience in Banking and Insurance, finance, and management consulting. Extensive leadership experience at Board and ExCom levels, with a strong background in credit operations, debt recovery, customer service, HR administration, and NGO management and Business Development. Proven track record of setting up and managing organizations, with excellent communication, leadership, and decision-making skills. Adept at improving operational efficiency and driving strategic initiatives. Currently, leveraging consultancy expertise as a founding trustee for women in Energy, oil and Gas and to entrepreneurs.

Overview

18
18
years of professional experience
2031
2031
years of post-secondary education
5
5
Certifications

Work History

Board Member

BRiTEN Tanzania
02.2021 - Current
  • Providing advisory support and contributing to the overall governance of the NGO, ensuring that decisions align with the organization's mission and long-term objectives.
  • Offering strategic input to shape the organization’s direction, focusing on its financial sustainability, operational efficiency, and program impact.
  • Participating in the formulation and review of organizational policies, particularly around program execution, risk management, and financial controls.
  • Acting as a liaison between the board, management, and external stakeholders, including donors, partners, and regulators, to enhance collaboration and support.
  • Providing guidance and mentorship to management and other team members, ensuring alignment with organizational goals.

Founder and Lead Consultant

My Globalview Consultants Ltd
01.2023 - 06.2025
  • Providing tailored consultancy services across various sectors, including Real estate, Tourism, Microfinance institution, NGOs, and Entrepreneurs
  • Guided the successful establishment and operational strategy of Resolution Credit microfinance institution.
  • Develop comprehensive business growth strategies for businesses.
  • Spearheaded the development of HR frameworks, including reviewing job descriptions (JDs) and creating key performance indicators (KPIs) to enhance employee performance and accountability.
  • Provided training for Microfinance on Credit Risk assessment and portfolio management
  • Provided HR advisory services to organizations, focusing on change management, talent acquisition, and performance management in line with overall business strategies.
  • Led workshops and training sessions for senior management teams on leadership, performance appraisals, and workforce optimization.
  • Enhanced operational efficiencies for financial institutions by developing and implementing robust credit and risk management policies.
  • Led restructuring initiatives, introducing process improvements that minimized risks, reduced costs, and ensured regulatory compliance in credit operations across multiple territories (Kenya, Uganda, and Tanzania).
  • Management consulting for a shipping and logistics companies on operational management, focusing on improving performance, business development, company structuring, Banking and Finance products review, ensuring compliance with international regulations.

General Manager

Resolution Credit Tanzania
10.2018 - 04.2022
  • Reported to the Group CEO and Board Chairman, responsible for the growth, strategy, and profitability of the business.
  • Successfully registered and set up Resolution Credit Tanzania as a Microfinance institution.
  • Advising on risk assessment and mitigation strategies, especially in the areas of financial management, compliance, and program implementation.
  • Overseeing the financial health of the organization by providing insights on budgeting, financial planning while ensuring transparency and compliance with regulatory frameworks.

Foundation Coordinator

Njoroge Muchiri Foundation
01.2015 - 12.2017
  • Registered the NGO and developed the constitution, by-laws, and operational framework.
  • Managed administration and visibility initiatives for the foundation.
  • Managed fundraising initiatives, liaised with community stakeholders, and maintained project visibility.

Deputy Head of Credit Operations

NIC Bank Limited Kenya
04.2013 - 12.2014
  • Managed credit processing functions across Kenya, Uganda, and Tanzania, ensuring loans were properly documented and secured.
  • Developed strategies to improve credit operations, resulting in streamlined processes and operational efficiency.
  • Overseeing the processing of all credit facilities, ensuring that loans were properly documented, adequately secured, and compliant with regulatory standards before disbursement.
  • Providing leadership to the Credit Processing Team, ensuring the efficient operation of the department and maintaining high levels of accuracy and data integrity.
  • Ensuring adherence to internal controls and regulatory requirements, minimizing operational risks, and implementing quality control measures to prevent losses.
  • Monitoring the performance of the loan portfolio across business segments, providing regular reports on portfolio performance, and ensuring timely delivery of management reports.

Credit Operations Manager

NIC Bank Tanzania Ltd
01.2010 - 03.2013
  • Set up, recruited, trained, and managed staff in the Credit Operations, Debt Collections & Recoveries, and Legal Departments.
  • Recruited & liaised with external lawyers on debt recovery and managed legal compliance for the bank’s lending operations.

Manager, Advances Department

KCB (T) Ltd
05.2008 - 12.2009
  • Managed the performance of credit facilities, improving debt recovery and reducing delinquency rates.

Customer Service Manager

KCB (T) Ltd
06.2007 - 05.2008
  • Ensured the delivery of quality customer service, improved client retention, and addressed complaints effectively.

Education

Business Administration -

University of the People
  • Online
  • Ongoing

Certificate in Project Management: Principles, Practices & Systems - undefined

Anglia Ruskin University
01.2021 - 12.2021

Certificate in Foundations of Project Management - undefined

Coventry University
01.2020 - 12.2020

Certificate in Proficiency in Insurance - undefined

Institute of Finance and Management
01.2019 - 12.2019

Diploma in Banking and Finance - undefined

Kenya School of Monetary Studies
01.1997 - 12.1998

Skills

team management

Certification

Stellar Customer Service, NIC Bank Kenya, 05/13

Consultancy Experience

Founder and Lead Consultant, My Globalview Consultants Ltd, Present, Providing tailored consultancy services across various sectors, including Real estate, Tourism, Microfinance institution, NGOs, and Entrepreneurs., Guided the successful establishment and operational strategy of Resolution Credit microfinance institution., Develop comprehensive business growth strategies for businesses., Spearheaded the development of HR frameworks, including reviewing job descriptions (JDs) and creating key performance indicators (KPIs) to enhance employee performance and accountability., Provided training for Microfinance on Credit Risk assessment and portfolio management., Provided HR advisory services to organizations, focusing on change management, talent acquisition, and performance management in line with overall business strategies., Led workshops and training sessions for  teams on leadership, performance appraisals, and workforce optimization., Enhanced operational efficiencies for financial institutions by developing and implementing robust credit and risk management policies., Led restructuring initiatives, introducing process improvements that minimized risks, reduced costs, and ensured regulatory compliance in credit operations across multiple territories (Kenya, Uganda, and Tanzania)., Management consulting for shipping and logistics companies on operational management, focusing on improving performance, business development, company structuring, Banking and Finance products review, ensuring compliance with international regulations.

Notable Accomplishments

  • Successfully pitched and secured consultancy contracts for business operations.
  • Streamlined credit operations across multiple territories, resulting in enhanced loan disbursement efficiency and improved debt recovery processes.
  • Led process improvements that minimized operational risks and enhanced compliance with regulatory guidelines across the bank’s credit operations.
  • Established standardized procedures across NIC Bank’s branches in Kenya, Uganda, and Tanzania, improving the overall operational effectiveness of the Credit Operations Department.
  • Successfully registered and launched the Njoroge Muchiri Foundation, developed operational frameworks, and managed fundraising campaigns.
  • Played a foundational role in setting up NGOs and microfinance institutions, demonstrating strong organizational and project management capabilities.
  • Oversaw compliance and regulatory adherence for financial institutions as per central banking guidelines.

Accomplishments

    set up credit operations Department of the bank to encompass three departments Credit Administration, Debt recovery and legal department

    Set up Resolution Credit a Microfinance institution to augment Insurance Premium Financing of the insurance company

    Currently just completed the setting up of Growmate Tanzania's office in Arusha, that included finding a godown and supervising office partitioning, interviewing of key staff, handling all payments and expenditures of the business.

Timeline

Founder and Lead Consultant - My Globalview Consultants Ltd
01.2023 - 06.2025
Board Member - BRiTEN Tanzania
02.2021 - Current
Anglia Ruskin University - Certificate in Project Management: Principles, Practices & Systems,
01.2021 - 12.2021
Coventry University - Certificate in Foundations of Project Management,
01.2020 - 12.2020
Institute of Finance and Management - Certificate in Proficiency in Insurance,
01.2019 - 12.2019
General Manager - Resolution Credit Tanzania
10.2018 - 04.2022
Foundation Coordinator - Njoroge Muchiri Foundation
01.2015 - 12.2017
Deputy Head of Credit Operations - NIC Bank Limited Kenya
04.2013 - 12.2014
Credit Operations Manager - NIC Bank Tanzania Ltd
01.2010 - 03.2013
Manager, Advances Department - KCB (T) Ltd
05.2008 - 12.2009
Customer Service Manager - KCB (T) Ltd
06.2007 - 05.2008
Kenya School of Monetary Studies - Diploma in Banking and Finance,
01.1997 - 12.1998
University of the People - Business Administration,
REGINA K MwengiFreelance Customer Service And Management Operations Consultant
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