Joycelynn Williams
Jacksonville,Fl
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
Overview
8
8
years of professional experience
Work History
Insurance Agent
Allstate Corp
02.2022 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Terminix-Account Specialist
Terminix
01.2022 - 03.2022
- Assist an influx of customers with various concerns
- Understand the customer needs and upsell customer products best fit for their lifestyle
- Manage accounts and address billing concerns and payments.
Insurance Agent
Allstate
02.2020 - 12.2021
- Assist with outbound calls and engage with clients
- While speaking with clients, determine which products would suit their lifestyle.
Collections Specialist
Citibank
06.2019 - 01.2021
- Help and engage with customers about their debts and provide different resources to help clients.
Hostess/Server
Millers Ale House
08.2018 - 10.2019
- Escort customers to their seats, provide friendly customer service, Run food.
Retail Associate
Maycom Communications
04.2019 - 09.2019
- Assist customers while providing knowledge of different devices and plans,Account research.
Journeys—Sales Associate
10.2016 - 08.2018
- Provide customer service and assist them in the best way possible,Stock back room with new shipments.
Education
Diploma -
Gulfport Highschool
Skills
- Customer engagement
- Leadership
- Coach/mentor
- Time Management
- Communication
- Problem solver
- Reporting skill
- Account investigations
- Billing issue resolution
- Document management
- Schedule coordination
- Sales and marketing
- Account updating
- Effective customer upselling
- Opening and closing procedures
- Processing payments
- Client Relations
- Client needs analysis
Timeline
Insurance Agent
Allstate Corp
02.2022 - Current
Terminix-Account Specialist
Terminix
01.2022 - 03.2022
Insurance Agent
Allstate
02.2020 - 12.2021
Collections Specialist
Citibank
06.2019 - 01.2021
Retail Associate
Maycom Communications
04.2019 - 09.2019
Hostess/Server
Millers Ale House
08.2018 - 10.2019
Journeys—Sales Associate
10.2016 - 08.2018
Diploma -
Gulfport Highschool