Insurance Agent
Cast Iron Insurance
Phyllis Earlywine
Paris,KY
Summary
Dynamic insurance professional with extensive experience as an Insurance Agent at State Farm, excelling in client relations and policy sales. Proven ability to enhance customer satisfaction through effective needs analysis and follow-up. Skilled in negotiation and regulatory compliance, driving revenue growth and fostering long-term client loyalty.
Work History
Insurance Agent
Limestone Agency
Insurance Agent
McClure-Hill-Case
Underwriter
Equity Insurance
Underwriter
Ohio Casualty
Insurance Agent
State Farm
Paris, KY
2025 - 2026
- Assisted clients in selecting appropriate insurance coverage based on individual needs and budgets.
- Maintained up-to-date knowledge of insurance products and industry trends to provide accurate information.
- Processed policy applications, renewals, and changes efficiently to ensure timely service delivery.
- Conducted regular follow-ups with clients to assess satisfaction and address any concerns promptly.
Education
High School Diploma -
Paris High School
Paris, KY05.1968
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Client relations
- Auto insurance
- Client needs analysis
- Client retention
- Account management
- Life insurance
- Policy writing
- Negotiation
- Policy renewals
- Client account management
- Property insurance
- Regulatory compliance
- Industry regulations
- Leads prospecting
- Claims reporting systems
- Lead development
- Revenue generation
- Territory expansion
- Cold calling
- Insurance product promotion
- Policy adjustment
- Client assessment
- Insurance program management
- Property examination
- Relationship building
- Data entry
- Critical thinking
- Policy Knowledge
- Property and casualty insurance
- Client prospecting
- Insurance policy sales
- Insurance eligibility
- Customer billing
- Customer complaint resolution
- Customer engagement
- Policy changes
- Customer referrals
- Insurance practices
- Customer account review
- Premium calculations
- Policy feature explanations
- Life insurance sales
- Billing inquiries
- Policyholder communication
- Billing procedures
- Reference selling
- Insurance coverage verification
- Client consultations
- Form completion and submission
- Records maintenance
- Licensing requirements
- HIPAA compliance
- Persuasive negotiation
- Underwriter collaboration
- Clientele development
- Claims information gathering
- Client interviews
- Regulatory requirements
- Financial needs assessment
- Asset protection
- Document control
- Requirements reviews
- Active listening
- Customer relations
- Problem resolution
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Professional telephone demeanor
- Customer satisfaction measurement
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Team development
- Documentation
- Data collection
- Prioritization
- Building rapport
- Clerical support
- Filing
- Dispute resolution
- Customer education
- Product sales
- Product and service solutions
- Multi-line phone talent
- Coordination
- Sales expertise
- Assertiveness
- Recordkeeping strengths
- Account updating
- Reading comprehension
- Conflict mediation
- Proofreading
- Product promotion
- Sales closing
- Product education
- Credit adjustments
Timeline
Insurance Agent
Cast Iron Insurance
Insurance Agent
Limestone Agency
Insurance Agent
McClure-Hill-Case
Underwriter
Equity Insurance
Underwriter
Ohio Casualty
Insurance Agent
State Farm
2025 - 2026
High School Diploma -
Paris High School