Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joyce Robello

Palmetto,FL

Summary

Dynamic insurance agent with extensive telesales experience excelling in client needs analysis and health insurance sales. Proven track record in enhancing customer engagement and delivering exceptional service. Adept at critical thinking and maintaining professionalism, ensuring optimal outcomes. Possesses deep knowledge of insurance industry with extensive experience assessing customer risk and providing tailored solutions to meet needs. Adept at building trust with clients, providing guidance and financial advice, and delivering outstanding service.

Overview

18
18
years of professional experience

Work History

Insurance Agent

Various
10.2012 - Current

Executed telesales roles at Connections, Optum, Broadpath, and United Healthcare.

Various Temporary

Adecco Staffing
01.2009 - 10.2012
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly

Executive Administrative Assistant

Universal Studios
03.2007 - 01.2009
  • Coordinated complex executive schedules, ensuring optimal time management and prioritization of tasks.
  • Managed correspondence, streamlining communication between executives and external stakeholders.
  • Developed and maintained filing systems, enhancing document retrieval efficiency for the executive team.
  • Prepared detailed reports and presentations, supporting strategic decision-making processes for leadership meetings.

Education

Diploma - Academics And Music

FH LaGuardia High School of Music And Art
New York, NY

Skills

  • Customer service
  • Licensed insurance agent
  • Professionalism and ethics
  • Quotes and sales
  • Client needs analysis
  • Health insurance
  • Critical thinking
  • Policy Knowledge
  • Insurance policy sales
  • Insurance eligibility
  • Customer engagement
  • Insurance practices
  • Policy feature explanations
  • Administrative functions
  • Call center customer service
  • Licensing requirements
  • Health insurance sales
  • Quality assurance requirements
  • Financial needs assessment
  • Consultative sales approach
  • Office management
  • Information confidentiality
  • Meeting planning
  • File management
  • Calendar management
  • Travel coordination
  • Event coordination
  • Documentation and reporting
  • Maintaining schedules
  • Travel planning
  • Travel arrangements
  • Scheduling
  • Customer service
  • Spreadsheet tracking
  • Meeting support
  • Spreadsheet creation
  • Business correspondence
  • Schedule management
  • Report generation
  • Confidentiality
  • Administrative support
  • Executive support
  • Office administration
  • Customer Service-oriented
  • Phone etiquette
  • Professional and mature
  • Strong problem solver
  • Excel spreadsheets
  • Presentation development
  • Project management
  • Resourceful
  • Database management
  • Conference planning
  • Email management
  • Proper phone etiquette
  • Microsoft office

Timeline

Insurance Agent

Various
10.2012 - Current

Various Temporary

Adecco Staffing
01.2009 - 10.2012

Executive Administrative Assistant

Universal Studios
03.2007 - 01.2009

Diploma - Academics And Music

FH LaGuardia High School of Music And Art
Joyce Robello