HEATHER PEACE-FORRISTAL
Spartanburg,Sc
Summary
Personable Customer Service Representative offering over 10 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
8
8
years of professional experience
Work History
Teacher
Outschool
02.2023 - Current
- Evaluated student progress and provided timely feedback to parents and administrators
- Utilized differentiated instruction to meet the individual needs of students
- Developed and implemented engaging lesson plans for diverse groups of students
- Managed a diverse classroom environment with a focus on inclusivity and respect
- Participated in professional development opportunities to stay current on educational trends
Minister
Universal Life Church Ministries
07.2021 - Current
- Provided counseling and support to individuals and families in times of need
- Collaborated with couples to create personalized wedding scripts and vows
- Managed wedding day logistics and timelines to ensure each ceremony ran smoothly
- Facilitated pre-wedding meetings with couples to discuss ceremony details and preferences
- Officiated weddings for individuals from diverse cultural and religious backgrounds
- Provided individual counseling services to clients struggling with addiction and mental health issues
Home-school Teacher
Self-employeed
03.2018 - Current
- Developed and implemented customized lesson plans based on individual student needs
- Evaluated student progress and adjusted teaching methods as necessary
- Utilized educational technology to enhance learning experiences
- Organized and facilitated educational field trips and hands-on activities
Substitute Teacher
Spartanburg, District 6
08.2016 - 06.2021
- Taught various subjects including Math, English, and Science to students in grades K-12
- Managed classroom behavior and fostered a positive learning environment
- Provided extra help and support to students who were struggling academically
- Provided one-on-one academic support to students with special needs in a classroom setting
- Managed a caseload of students with diverse learning needs and behavioral challenges
- Utilized various instructional strategies to accommodate different learning styles and abilities
- Maintained accurate and up-to-date documentation of student progress and behavior
Customer Representative
Foundever (formally Sitel)
04.2020 - 04.2021
- Managed customer inquiries and resolved complaints via phone
- Provided personalized assistance and support to customers regarding product information and services
- Handled billing inquiries with accuracy and efficiency
- Managed approximately 60 incoming calls from customers daily
Education
Bachelor's - Health Science
University of The People
Pasadena, Ca11-2028
Bachelor's - Psychology
Purdue Global
Chicago, IlSkills
- Typing
- Microsoft Excel
- Computer skills
- Multi-tasking
- Conflict resolution
- Communication
- Problem-solving
- Adaptability
- Critical thinking
References
- Sarah Hampton, 828-545-9805
- Michael De Charmoy Lablache, 864-745-9583
- Alekzandr Bridges, 864-205-3421
Personal Information
Date of Birth: 10/22/80
Timeline
Teacher
Outschool
02.2023 - Current
Minister
Universal Life Church Ministries
07.2021 - Current
Customer Representative
Foundever (formally Sitel)
04.2020 - 04.2021
Home-school Teacher
Self-employeed
03.2018 - Current
Substitute Teacher
Spartanburg, District 6
08.2016 - 06.2021
Bachelor's - Health Science
University of The People
Bachelor's - Psychology
Purdue Global
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