Tania Noriega
Chicago,IL
Summary
Authorized to work in the US for any employer,
Dynamic individual with hands-on experience in security & inside Sales and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Motivated individual with experience in customer service and sales.
Furthermore, Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Diligent with solid foundation in event security operations and history of maintaining safe and secure environments at various events. Demonstrated ability to handle challenging situations calmly and effectively while ensuring safety of attendees. Proven expertise in crowd management and emergency response.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Estimator
Chicago Metal Supply & Fabrication, Inc
03.2021 - Current
- Estimating, Material Handling, Advising, working on Architectural roofing with clients, inventory, Responsible on working projects such as Schools, Museums, Houses, Commercial Buildings, Out of state projects until Project is finalized
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Stayed abreast of industry trends, supplier pricing fluctuations, and technological advancements to maintain accurate cost data for future estimates.
- Provided accurate forecasting of labor hours, material costs, and equipment needs for successful project completion.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
Customer Service Rep
Burlington Coat Factory
10.2010 - 12.2023
- Exceed standards of customer service experience by maintaining a friendly and customer focused approach
- Handle large volume of costumers check-in and check-out along with high volume of phone calls
- Managed, counted, verified, and reconciled daily sales which reduced losses
- In charge of Home department which required stocking and organizing
- Inventory all damaged goods
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Managed timely and effective replacement of damaged or missing products.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Met customer service objectives by providing superior customer service to spanish -speaking customers.
Security Guard
Security
01.2018 - 08.2023
- Maintained safe environment for staff and visitors through proactive surveillance and communication.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Performed Physical security duties such as monitoring surveillance equipment, patrolling building, and conducting perimeter checks.
- Help Individuals who needed services, questions ot concerns
- Defused potentially aggressive or abusive behavior and contacted police to apprehend perpetrators.
Event Security Officer
Titan Security Group
05.2021 - 12.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Worked in high pressure situations when it came to diffusing conflict between patrons to ensure that everyone has safe and enjoyable time.
- Stay alert and focused at all times in case problem occurs, someone is intoxicated, underage drinking, and more.
Store Manager
SELECT MANAGEMENT RESOURCES
06.2017 - 03.2021
- Managed daily operations, administrative duties, scheduling, and sales
- Performed official money count every day
- Conducted training sessions
- Ensured consistent store productivity and metrics that increased sales and profitability
- Demonstrated excellent people skills in both client and employee relationships
- Opened and closed store at end of shift
- Handled customer inquiries and complaints
- Monitored and ordered supplies
- Trained, developed, and managed store employees
- Completed performance reviews
- Developed productive team environment
- Provided store management and scheduling
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
Liberal Arts & Sciences -
Harold Washington College
Chicago, IL04.2017
Skills
- Customer Service
- Retail Management
- Bilingual
- Excellent communication
- Team leadership
- Adaptability and flexibility
- Cash handling
- Conflict resolution
- Sales process
- Inventory
- Microsoft Excel
- Pricing strategy
- Software expertise
- Management Experience
- Sales Experience
- Office Management
- Store Management Experience
- Supervising Experience
- QuickBooks
- Time management
- Communication skills
- Construction Estimating
Certification
Notary Public, 09/01/18, 09/01/22
Volunteer Experience
- Feed My Starving Children
- Build, Inc
Languages
Spanish
Full Professional
Timeline
Event Security Officer
Titan Security Group
05.2021 - 12.2022
Sales Estimator
Chicago Metal Supply & Fabrication, Inc
03.2021 - Current
Security Guard
Security
01.2018 - 08.2023
Store Manager
SELECT MANAGEMENT RESOURCES
06.2017 - 03.2021
Customer Service Rep
Burlington Coat Factory
10.2010 - 12.2023
Notary Public, 09/01/18, 09/01/22
Liberal Arts & Sciences -
Harold Washington College
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