Nico Mckeever
Washington,DC
Summary
Motivated and adaptable IT professional with hands-on training in hardware, software, and network troubleshooting. CompTIA Security+ and Cisco CCT certified, with a foundation in customer service and technical support. Proven ability to resolve client issues efficiently, communicate effectively across diverse teams, and work well under pressure. Eager to contribute technical knowledge in an IT Support role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Trainee
DC Infrastructure Academy
06.2024 - Current
- Completed hands-on IT support training in hardware, networking, and troubleshooting.
- Collaborated with team members to simulate real-world IT service desk environments.
- Demonstrated strong problem-solving skills and technical proficiency.
Security Officer
Pact Pro Security
01.2022 - 01.2023
- Ensured safety of property and personnel for clients in high-visibility areas.
- Conducted patrols and maintained detailed incident and security logs.
- Developed situational awareness and communication skills critical to public service.
Sales Associate / Stock Lead
JD Sports
01.2020 - 01.2023
- Delivered exceptional customer service and exceeded daily sales targets.
- Managed store readiness, product restocking, and inventory processing.
- Developed interpersonal and organizational skills in a high-paced retail setting.
Intern
DC Promise Neighborhood Initiative
01.2018 - 01.2019
- Supported educational programs and after-school initiatives.
- Created spreadsheets, presentations, and managed online learning tools.
Education
IT Training Program - CompTIA A+, CompTIA Security+, Cisco Certified Technician (CCT), Six Sigma Yellow Belt
DC Infrastructure Academy (DCIA)
07.2025
Coursework - Computer Science
Shaw University
01.2020
High School Diploma -
Ceasar Chavez Parkside High School
01.2018
Skills
- CompTIA Security
- Cisco Certified Technician (CCT)
- CompTIA A (in progress)
- Six Sigma Yellow Belt
- Windows OS
- Basic Linux familiarity
- TCP/IP
- Basic routing/switching
- Microsoft Office
- Zoom
Certification
- CompTIA Security+
- Cisco Certified Technician (CCT)
- CompTIA A+ (in progress)
- Six Sigma Yellow Belt
Timeline
Trainee
DC Infrastructure Academy
06.2024 - Current
Security Officer
Pact Pro Security
01.2022 - 01.2023
Sales Associate / Stock Lead
JD Sports
01.2020 - 01.2023
Intern
DC Promise Neighborhood Initiative
01.2018 - 01.2019
IT Training Program - CompTIA A+, CompTIA Security+, Cisco Certified Technician (CCT), Six Sigma Yellow Belt
DC Infrastructure Academy (DCIA)
Coursework - Computer Science
Shaw University
High School Diploma -
Ceasar Chavez Parkside High School
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