Faith Austin
Houston,TX
Summary
As an experienced System Administrator and Network Communication System Operator with over five years of proven expertise, specializing in planning, executing, and enhancing network security measures, my focus lies in maintaining a robust and secure network environment. This involves implementing effective tactics, technical solutions, and procedural frameworks to ensure seamless communications within hierarchical structures. With proficiency in managing over 200 end-point devices and supporting 300 users, strict compliance with hardware and software standards was ensured. This encompassed reinforcing network defenses and engineering security measures to safeguard critical assets utilized by the United States Armed Forces.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Network Communication Specialist
U.S. Army
Fort Campbell, KY
05.2019 - Current
- Incorporate best practices for troubleshooting and problem solving
- Reviewed documents for accuracy prior to submission or publication.
- In an enterprise environment, executed security measures that complied with laws/regulations. Maintained the secure state of a hybrid domain through continuous monitoring while promptly identifying, analyzing,and responding to all security events/incidents.
- Conducted regular meetings with staff to review progress and address any concerns.
- Provided technical support for customers in resolving complex issues.
Lifestyle Consultant
Massage Heights Bandera
San Antonio, TX
01.2018 - 07.2018
- Maintained up-to-date knowledge of current trends in the health and wellness industry.
- Researched new methods for improving overall quality of life for customers.
- Identified potential customer service issues before they arise and provided solutions to ensure client satisfaction.
- Analyzed customer feedback data in order to identify areas for improvement within the company's services.
- Maintained a high level of professionalism while interacting with customers in person or over the phone.
Tour Guide
Helotes Hill Country Zipline
Helotes, TX
06.2015 - 05.2016
- Organized and conducted daily tours for groups of up to 30 people.
- Adhered strictly to safety protocols established by local authorities governing operation of ziplines within an area.
- Performed minor repairs on zipline equipment as necessary throughout the day as required.
- Greeted incoming guests in a friendly manner and answered questions about the zip line experience when asked.
- Organized groups of participants according to size, weight, age, and ability level prior to each tour group embarking upon the course.
Patient Care Technician
Hill Country Memorial Hospital
Fredericksburg, TX
06.2015 - 05.2016
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Helped create a safe environment by following infection control policies.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Ensured that all medical equipment was properly maintained and sterilized.
Education
Bachelor’s Degree - Network Engineering and Security
Western Governors University
Salt Lake City, Utah07-2025
Associates of Arts - Liberal Arts
Northwest Vista College
San Antonio, Texas05.2016
Skills
- Active Directory
- Active Learning
- Adaptability
- CompTIA A
- CompTIA Cloud
- CompTIA Secure Cloud Professional
- CompTIA Security
- Configuration of IoT
- CompTIA Advanced Security Practitioner
- Customer Relationship Management
- Linux
- Mentoring
- Network Infrastructure
- Secret Security Clearance
- Supervising
- Technical Writing
- Troubleshooting
- Self Motivation
- Task Prioritization
- Interpersonal Communication
- Professionalism
- Goal Setting
Certification
- CompTIA Advanced Security Practitioner (CASP+), 05/09/2027
- CompTIA Cloud+ ce, 08/29/2026
- CompTIA Security+ ce, 05/09/2027
- CompTIA Secure Cloud Professional – CSCP, 08/29/2026
Affiliations
- Learning to play the violin
- Hiking
- Reading
- Puzzles
- Kayaking
- Bowling
- Volunteering at Habitat for Humanities
References
References available upon request.
Timeline
Network Communication Specialist
U.S. Army
05.2019 - Current
Lifestyle Consultant
Massage Heights Bandera
01.2018 - 07.2018
Tour Guide
Helotes Hill Country Zipline
06.2015 - 05.2016
Patient Care Technician
Hill Country Memorial Hospital
06.2015 - 05.2016
Bachelor’s Degree - Network Engineering and Security
Western Governors University
Associates of Arts - Liberal Arts
Northwest Vista College
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