Susie Austin
Colorado Springs,CO
Summary
Multi-tasking Shift Leader well-known for successfully executing new Safety processes and initiatives. Dedicated to creating a workplace culture consistent with the procedures organization's mission and values. Pursuing a new role where hard work Sale expertise and dedication will be highly valued Leader in client service and conflict resolution.
Communication professional prepared to deliver impactful internal and external messaging. Possesses valuable experience in developing communication strategies that align with business objectives. Focuses on team collaboration and adaptability, ensuring reliable performance in dynamic environments. Skilled in content creation and media relations, with reputation for reliability and achieving results.
Overview
11
11
years of professional experience
Work History
Network Communication Specialist
United States Army
04.2023 - 12.2024
- Coordinated with creative and design teams to produce high-quality visuals for marketing materials.
- Managed media relations for organizations to produce successful results.
- Built strong relationships with media outlets and communications professionals to expand personal network.
- Conducted communications audits to identify areas of improvement and develop targeted action plans.
- Liaised between departments during project-based collaborations ensuring timely delivery of high-quality outputs.
- Trained employees on effective communication techniques, improving overall team performance and collaboration.
Registered Pest Tech
Killingsworth Pest Control
06.2021 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service
Circle K Corp
04.2019 - 06.2019
- Used proven techniques to increase sales and promote high-value products
- Engaged with customers to understand and resolve issues and answer product questions
- Continuously met or exceeded daily service quality and performance goals
- Greeted customers, repeated orders back to customers accurately, provided samples, and completed transactions
- Managed at least 15 customers at a time, while answering phone calls
- Sold products effectively by demonstrating product features, employing technical product knowledge to describe capabilities and limitations for customers
- Consulted with customers to understand their desires and suggest the best products to meet their needs
- Maintained composure and level-headed mentality during challenging situations to best resolve situations and customer needs
- Continuously maintained customer satisfaction
Security Officer
Securitas
04.2018 - 04.2019
- Reported suspicious activities and persons to law enforcement
- Monitored and authorized entrance and departure of many employees and visitors daily
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Warned offenders about rule infractions and violations and verbally evicted violators from premises
- Conducted hourly patrols of key areas to spot and control security concerns
- Monitored central alarm systems for fire, intrusion and duress alarms and responded emergencies weekly
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions
- Identified and challenged potentially unauthorized individuals to prevent access to restricted areas
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
- Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
- Managed at the most 3 buildings at once, being sure everyone and everything was safe and secure
- Kept the screening checkpoints orderly and efficient by quickly completing screenings and monitoring the overall operation of each station
Handyman Assistant
DMNH Services
05.2014 - 02.2016
- Maintained and repaired facilities, equipment and tools to ensure operational readiness, safety and cleanliness
- Tossed all outdoor debris, including yard clippings into receptacles to properly maintain grounds
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality
- Tested electrical continuity and electrical wiring
- Finalized work on building systems by completing basic carpentry and other finish work
- Performed minor wall repair to maintain walls, including installing drywall and repairing and applying wallpaper
- Removed damaged portions of walls, walkways, partitions and other similar structures in preparation for repairs
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs
Education
GED -
McKinley Community School for Adults
Honolulu, HI05.2017
Skills
- Cash handling
- Manage cash flow
- Safe food handling procedures
- Chemical handling
- Customer complaint resolution
- Operate cash register
- Balance cash drawers
- Customer service
- Extreme organization
- Scheduling
- Professional demeanor
- Verbal communication
- Community engagement
Timeline
Network Communication Specialist
United States Army
04.2023 - 12.2024
Registered Pest Tech
Killingsworth Pest Control
06.2021 - 12.2022
Customer Service
Circle K Corp
04.2019 - 06.2019
Security Officer
Securitas
04.2018 - 04.2019
Handyman Assistant
DMNH Services
05.2014 - 02.2016
GED -
McKinley Community School for Adults
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