Lee Akers
Townsend Tree Service
Camp Point,IL
1
Certification
12
years of professional experience
Dynamic leader with a proven track record at Townsend Tree Service, excelling in operations management and team building. Enhanced customer satisfaction through effective problem resolution and strategic goal setting. Implemented safety protocols, resulting in improved compliance and employee protection. Skilled in optimizing resource allocation to drive service efficiency and operational success.
Work History
Transfer Driver
1 Year 10 Months- Operated company vehicles to transport tiles efficiently and safely between locations.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Coordinated delivery schedules, optimizing routes to enhance efficiency and reduce downtime.
- Assisted in loading and unloading tiles, ensuring proper handling to prevent damage.
General Manager
9 Months- Oversaw daily operations, ensuring efficiency in tree removal and maintenance services.
- Developed and implemented safety protocols to enhance employee protection and compliance.
- Managed scheduling and resource allocation for crews to optimize service delivery.
- Led training sessions for staff, improving skillsets and operational knowledge.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Outside Sales Representative
2 Years 4 Months- Cultivated relationships with clients to identify needs and provide tailored product solutions.
- Conducted market research to identify new sales opportunities and enhance customer outreach strategies.
- Delivered presentations on product features and benefits, improving customer engagement and understanding.
- Collaborated with cross-functional teams to streamline order fulfillment processes and improve customer satisfaction.
- Established new accounts through cold calling and personal visits to potential customers.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Built relationships with customers and community to promote long term business growth.
Job Planner
2 Years 1 Month- Developed project plans to ensure timely completion of tree service operations.
- Coordinated with team members to streamline workflow and enhance service delivery.
- Assisted in maintaining equipment and inventory for optimal operational efficiency.
- Conducted site assessments to identify tree removal and maintenance needs effectively.
- Implemented safety protocols to minimize risks during tree service activities.
Delivery Driver
5 Years 3 Months- Operated delivery vehicles safely and efficiently to transport materials to job sites.
- Loaded and unloaded products following safety protocols and ensuring load security.
- Communicated with customers to confirm delivery details and address any concerns.
- Maintained accurate delivery logs, documenting routes and times for accountability.
Education
GED
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Goal setting
Certification
Class A cdl automatic and manual transmission
Timeline
General Manager
Townsend Tree Service
08.2025 - 05.2026Read More
Outside Sales Representative
Pomps Tire
04.2023 - 08.2025Read More
Job Planner
Townsend Tree Service
04.2021 - 05.2023Read More
Delivery Driver
Midwest Block And Brick
04.2016 - 07.2021Read More
Transfer Driver
Timewell Tile
07.2014 - 05.2016Read More
Quincy Senior High
GED
Read More