Anayeli Carrillo Rubio
Sacramento,CA
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication skills, capability to prioritize and organize tasks, and in-depth understanding of industry concepts. Driven to optimize procedures and improve productivity.
Overview
15
15
years of professional experience
Work History
Clinical Service Associate
Learn It Systems LLC
Sacramento, California
05.2019 - Current
- Entered data into electronic medical records and manipulated data to coordinate both clients and provider schedules in multiple computer systems.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Led projects and analyzed data to identify opportunities for improvement
Sr. Customer Service Representative
Enterprise Holdings
Sacramento, CA
07.2015 - 09.2021
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
Parent Educator
The Child Abuse Prevention Center-AmeriCorps
North Highlands, CA
10.2016 - 10.2018
- Mandated Reporter
- Educated clients on parents roles with focus on skill development and guiding children through nurturing parenting.
- Collaborated with community members to provide helpful resources to suit family needs.
- Conducted home visits to assess family environment and provide resources to combat behavioral or environmental setbacks.
Sales Associate
Target
Davis, CA
07.2012 - 07.2015
- Managed incoming phone calls on multi-line phone system; answer phone calls from guests that are not in store
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
Clerical Intern, College Assistant Migrant Program
Sacramento State
Sacramento, CA
10.2011 - 07.2012
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Delivered clerical support by handling range of routine and special requirements.
- Coordinated, scheduled and arranged business meetings and travel calendars
Office Intern
California Hispanic Chamber of Commerce
Sacramento, CA
10.2010 - 07.2011
- Attended 33rd Hispanic Chamber of Commerce Convention in San Jose, California as CAPS student
- Supported various company departments by answering phones, faxing, copying packets and mailing correspondence.
Education
Bachelor of Arts - Ethnic Studies, Chicano Studies, Spanish
California State University - Sacramento
Sacramento, CA12.2015
Skills
- Administrative Tasks
- Time Management
- Detail-Oriented
- Verbal and Written Communication
- Fluent in Spanish: reading, speaking, writing
- Collaboration and Teamwork
- Cultural Sensitivity
- Meeting coordinator
- Highly Dependable, Organized, Problem Solver
- Problem Resolution, Research, Planning, Implementation
Timeline
Clinical Service Associate
Learn It Systems LLC
05.2019 - Current
Parent Educator
The Child Abuse Prevention Center-AmeriCorps
10.2016 - 10.2018
Sr. Customer Service Representative
Enterprise Holdings
07.2015 - 09.2021
Sales Associate
Target
07.2012 - 07.2015
Clerical Intern, College Assistant Migrant Program
Sacramento State
10.2011 - 07.2012
Office Intern
California Hispanic Chamber of Commerce
10.2010 - 07.2011
Bachelor of Arts - Ethnic Studies, Chicano Studies, Spanish
California State University - Sacramento