Terren Drayton
Philadelphia
Summary
Energetic and customer-focused, with natural ability to connect with people and address their needs. Possesses foundational understanding of customer service principles and adept at handling transactions and resolving conflicts. Committed to creating positive experiences and fostering customer loyalty.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Clinical Service Associate
Penn Medicine
04.2024 - Current
- Responsible for drawing patients blood and doing EKG's to clear them for surgery.
- Prepare specimens to be transported and processed by our central lab.
- Order office supplies , clean and stock exam rooms daily.
- Assist patients and providers with any question or concerns they may have about testing and surgery needs .
- Train new employees to get them acclimated to the department .
- Schedule and register appointments.
Medical Office Assistant
Abington General Internal Medicine
03.2011 - Current
- Record patients' medical history and vitals in electronic medical record
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Authorize drug refills and provide prescription information to pharmacies
- Prepare and administer medications as directed by a physician
- Explain treatment procedures, medications, diets, or physicians' instructions to patients
- Contact medical facilities or departments to schedule patients for tests or admission
- Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests
- Change dressings on wounds
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms
- Greet and log in patients arriving at office or clinic
- Schedule appointments for patients
- Provide outstanding customer service to improve patient care
- Responsible for Inventory and ordering medical supplies
Phlebotomist Technician
Penn Medicine
12.2022 - 01.2024
- Utilized venipuncture techniques to efficiently draw blood samples from patients.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Packaged and shipped specimens to central lab daily.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Assisted in training new phlebotomists, sharing expertise on proper technique and safety protocols.
- Provided excellent customer service while verifying patient information and insurance at registration.
- Monitored supply levels and placed orders for laboratory supplies.
Clinical Services Associate
Advance Internal Medicine
11.2017 - 12.2022
- Responsible for scheduling appointments
- Registering patients making sure all demographic and insurance information is up to date on EPIC system.
- Answer phones and triage patients calls to the correct providers
- Obtain Pre-certs for medications, and Radiology testing if required by insurance company
- Scan important documents into patients charts .
- Faxing
- Assist providers by doing vital signs, EKG's, hearing and vision exams ,paps , finger sticks for glucose testing and minor surgery procedures
- Order office supplies
- Stock exam rooms
- Check inventory monthly to insure all supplies are up to date .
Medical Assistant
Pediatric Care Group
01.2010 - 03.2011
- Assist four providers in the treatment of infant to adolescent patients
- Administer multiple immunizations
- Took measurements and blood pressure
- Performed hearing screenings and routine eye exams
- Recorded patients' medical history, and vital information such as test results in electronic medical record
Medical Assistant
Gardner Medical Assistant
03.2006 - 12.2009
- Responsible for running office lab
- Administered injections and performed blood draws
- Authorize medication refills and provided prescription information to pharmacies under physician direction
- Operated electrocardiogram (EKG)
- Change dressings and removed sutures
- Took vitals and recorded in patients charts
- Answered multi-phone line system and took messages for Provider
- Cleaned and stock exam rooms daily
- Ordered all medical office supplies
- Supervised and trained medical students entering in to medical field
Education
Thompson Institute
Philadelphia, Pennsylvania07.2005
High School Diploma -
Martin Luther King
Philadelphia, Pennsylvania06.2001
Skills
- Customer support
- Patience and tolerance
- Complaint handling
- Administrative skills
- Customer service excellence
- Computer skills
- Good communication
- organizational skill and cleanliness
Certification
- CPR/AED Certification
- Medical Assistant Certification
- Phlebotomist Certification
Timeline
Clinical Service Associate
Penn Medicine
04.2024 - Current
Phlebotomist Technician
Penn Medicine
12.2022 - 01.2024
Clinical Services Associate
Advance Internal Medicine
11.2017 - 12.2022
Medical Office Assistant
Abington General Internal Medicine
03.2011 - Current
Medical Assistant
Pediatric Care Group
01.2010 - 03.2011
Medical Assistant
Gardner Medical Assistant
03.2006 - 12.2009
High School Diploma -
Martin Luther King
Thompson Institute
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