Tierra Thompson
Lubbock,TX
Summary
My mission is to be a leader. It is my goal to constantly strive to be the best version of myself in my job, faith, relationships (personal and professional), community and my emotional well being. I choose to live life completely, honestly and compassionately and with the notion that all dreams are possible if one sets their mind to finding the answer and never giving up.
I am a highly motivated, organized and enthusiastic individual with a strong desire to succeed. I pride myself on building and maintaining excellent working relationships, both internally and externally, based on mutual trust, respect and integrity.
Overview
13
13
years of professional experience
Work History
Bartender
Taj Hospitality
Lubbock, TX
05.2021 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Bar Manager
Depot Lbk Ventures
Lubbock, TX
10.2007 - 11.2019
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff , overseeing operations and resolving issues.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
- Improved customer service rankings by resolving issues quickly and accurately.
Education
Bachelor of Arts - Public Relations
Texas Tech University
Lubbock, TX05.2017
Skills
- Outstanding Customer Service
- Patron Rapport
- Anticipating Guest Needs
- Training and Development
- Attention to Detail
- Organized
- Team Member
Timeline
Bartender
Taj Hospitality
05.2021 - Current
Bar Manager
Depot Lbk Ventures
10.2007 - 11.2019
Bachelor of Arts - Public Relations
Texas Tech University
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