Jessica Bowser
Alvin
Summary
Results-driven professional with healthcare billing expertise and a strong background in customer service. Streamlined operations and trained teams to enhance performance and customer experiences while ensuring billing accuracy and regulatory compliance. Strong problem-solving and communication skills foster positive relationships with clients and colleagues, driving successful outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bartender
Luna's Mexican Restraunt
Friendswood
06.2019 - Current
- Refused service to customers in impaired condition to optimize safety.
- Cleaned, organized, and replenished supplies to maintain bar appearance.
- Operated POS systems and managed bar tabs to track revenue.
- Used proper pour methods to reduce waste and spills.
Medical Biller and Coder
Injury Center of Houston
Houston
05.2022 - 03.2023
- Processed patient billing information for insurance claims and payments.
- Reviewed medical codes for accuracy and compliance with regulations.
- Submitted electronic claims using industry-standard billing software systems.
- Coordinated with healthcare providers to clarify billing discrepancies.
- Managed patient accounts and answered inquiries regarding charges and payments.
- Maintained up-to-date knowledge of coding guidelines and insurance policies.
Lead Server Trainer
BB's Cafe
Pearland
06.2016 - 08.2017
- Trained and developed service staff into highly professional and successful team..
- Coached team members on upselling techniques, enhancing per-ticket revenue.
- Kept team compliant with food safety requirements and cleaning standards.
- Participated in meetings and seminars to gather insights for training programs and update management on training progress.
Bartender
Johnny Carinos
Pearland
02.2016 - 06.2016
- Served tap, bottled, and frozen beverages to offer diverse drink selection.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Refused service to customers in impaired condition to optimize safety.
- Cleaned, organized, and replenished supplies to maintain bar appearance.
Bartender & Server Trainer
Chili's Bar and Grill
Pearland
11.2013 - 02.2016
- Achieved sales quotas through consistently promoting high-profit items and daily specials.
- Boosted bill totals by effectively suggesting drinks, desserts, and add-on purchases.
- Delivered fast, friendly, and knowledgeable support to enhance customer satisfaction.
- Set clear customer expectations by communicating accurate food preparation times and menu recommendations.
Education
Associate of Applied Science - Pharmacy Technician
Alvin Community College
Alvin, TX10-2027
Medical Office Billing and Coding -
Alvin Community College
Alvin, Texas08-2022
Phlebotomy Technician -
Alvin Community College
Alvin, Texas08-2021
Skills
- Bartender service
- Mixology techniques
- Beverage menu knowledge
- Alcohol service regulations
- Cash handling
- Payment processing
- Point of sale systems
- Inventory management
- Customer service expertise
- Outstanding customer service
- Service-oriented mindset
- Guest anticipation
- Strong communication
- Conflict resolution
- Problem-solving
- Complex problem-solving
- Time management
- Task prioritization
- Strong multitasking
- Attention to detail
- Compliance standards
- Data entry
- Sales strategy
- Sales marketing
- Analytical thinking
- Outgoing personality
- Engaging personality
- Patience and tolerance
- Excellent judgment
- Team development
- Professional appearance
- Memory retention
- Outstanding customer service
Certification
- Medical Billing and Coding
Timeline
Medical Biller and Coder
Injury Center of Houston
05.2022 - 03.2023
Bartender
Luna's Mexican Restraunt
06.2019 - Current
Lead Server Trainer
BB's Cafe
06.2016 - 08.2017
Bartender
Johnny Carinos
02.2016 - 06.2016
Bartender & Server Trainer
Chili's Bar and Grill
11.2013 - 02.2016
Associate of Applied Science - Pharmacy Technician
Alvin Community College
Medical Office Billing and Coding -
Alvin Community College
Phlebotomy Technician -
Alvin Community College