Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Cassie Shotts

Kansas City,MO

Summary

Proven Relocation Specialist with a track record of enhancing client satisfaction at Select Van & Storage Co. through expert relationship building and efficient organizational skills. Achieved significant improvements in service delivery by leveraging real estate knowledge and cross-cultural awareness. Demonstrates a strong commitment to teamwork, problem-solving, and continuous professional development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

19
19
years of professional experience

Work History

Relocation Specialist

Select Van & Storage Co.
05.2016 - Current
  • Trained new team members on company procedures and best practices for delivering high-quality results in relocation services.
  • Maintained up-to-date knowledge on industry trends and developments, allowing for continuous improvement in service offerings.
  • Developed strong relationships with vendors and service providers, leading to improved services and cost savings for clients.
  • Provided ongoing support to clients post-relocation, ensuring they were settled comfortably into their new homes and communities.
  • Created customized relocation plans tailored to each client''s specific needs and circumstances.
  • Streamlined relocation processes by implementing efficient organizational strategies, resulting in reduced stress for clients.
  • Provided emotional support to clients during the relocation process, understanding the challenges they faced and offering practical solutions to ease their burden.
  • Assisted clients in navigating the complex process of international relocation, addressing any legal or cultural challenges that arose.

CMA

Champion Homes
06.2013 - 07.2014
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Prepared and administered medications to alleviate patient symptoms.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.

Driver/Packer Associate

Select Van & Storage Co.
03.2006 - 12.2012
  • Followed all relevant traffic laws and safety regulations.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Delivered goods and products to customer on time and in excellent condition.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.

Education

Cma/cna - Nursing Education

Central Community College
Grand Island, NE
05.2012

Skills

  • Client Relationship Building
  • Cross-cultural awareness
  • Employee Counseling
  • Real estate knowledge
  • Relocation Technology
  • Teamwork and Collaboration
  • Problem-Solving
  • Multitasking
  • Multitasking Abilities
  • Attention to Detail
  • Organizational Skills
  • Excellent Communication
  • Self Motivation

Additional Information

I am a fast learner. I can stand on my feet for hours at a time. I would love to have set hours. And work well with others in a fast pace environment.

Timeline

Relocation Specialist

Select Van & Storage Co.
05.2016 - Current

CMA

Champion Homes
06.2013 - 07.2014

Driver/Packer Associate

Select Van & Storage Co.
03.2006 - 12.2012

Cma/cna - Nursing Education

Central Community College
Cassie Shotts