Jessica Donaldson
Customer Service Representative
Mexia,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Law Firm Receptionist
Attorney Of Law Daniel Burkeen
Mexia, TX
08.2020 - Current
- Escalated issues to supervisor for immediate remediation.
- Handled receipt, storage, identification and delivery of legal forms for several clients.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Handled several calls per day to address customer inquiries and concerns.
Cashier
Michaels
San Antonio, TX
09.2015 - 05.2016
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of guests.
- Reviewed weekly sales ads and monitored price changes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked flexible schedule and extra shifts to meet business needs.
Sales Representative
West
San Antonio, TX
09.2014 - 03.2015
- Expanded customer base and boosted profit within product line.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Medical Records Specialist
Denton County MHMR Center
Denton, TX
08.2010 - 05.2012
- Reviewed recordkeeping procedures for patients and doctors.
- Accurately pulled patient records for upcoming appointments and procedures, typically within several -hour period.
- Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification systems.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Managed electronic medical records for several patients.
- Identified new methods to optimize medical records management.
Education
High School Diploma -
Desoto High School
Desoto, TX 08.2002 - 05.2006
Bachelor of Arts - Education
McLennan Community College
Waco, TX 08.2018 - Current
Skills
Document filing
Criminal laws
Exceptional writer
Administrative support
Legal jargon knowledge
Order taking
Stocking and replenishing
Refund handling
Product and service sales
Product knowledge
Written and verbal communication
Self-Motivated
Data Entry
Timeline
Law Firm Receptionist
Attorney Of Law Daniel Burkeen
08.2020 - Current
Bachelor of Arts - Education
McLennan Community College
08.2018 - Current
Cashier
Michaels
09.2015 - 05.2016
Sales Representative
West
09.2014 - 03.2015
Medical Records Specialist
Denton County MHMR Center
08.2010 - 05.2012
High School Diploma -
Desoto High School
08.2002 - 05.2006