Isabella Ruettgers
Eugene,OR
Summary
Adept at office management and customer service, I enhanced client relations and streamlined operations at Sherman, Sherman, Johnnie, & Hoyt. Skilled in Microsoft software and maintaining professionalism. Currently furthering my academic pursuits as a student at the University of Oregon, majoring in political science and minoring in legal studies, working towards a career in family law. My studies center around legal knowledge understanding government systems and applying it to real-world experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Law Firm Receptionist
Sherman, Sherman, Johnnie, & Hoyt
Salem, OR
06.2023 - 09.2025
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Processed payments and updated accounts to reflect balance changes.
- Operated telephone switchboard to answer, screen, and forward calls to appropriate personnel.
- Coordinated pick-up and delivery of express mail services.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated daily log book with information about visitors entering the premises.
- Scheduled appointments for clients, customers, and other visitors.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Sorted incoming mail and directed to correct personnel each day.
Education
Bachelor of Arts - Political Science
The University of Oregon
Eugene11-2027
Minor in Legal Studies -
The University of Oregon
Skills
- Office management
- File management
- Professional demeanor
- Customer and client relations
- Spreadsheet tracking
- Business correspondence
- Information protection
- Recordkeeping and bookkeeping
- Multitasking and prioritization
- Multi-line telephone operation
- Reception desk management
- Mail distribution
- Phone etiquette
- Appointment scheduling
- Meeting preparation
- Data entry
- Time management
- Microsoft software proficiency
- Analytical and critical thinking
- Customer service
Certification
- CPR and First Aid Certified
Languages
English
Native/ Bilingual
American Sign Language
Limited
References
- Taylor Douglass- Administrator at Sherman, Sherman, Johnnie, & Hoyt
- Taylor@shermlaw.com
- 971-208-1505
- Melinda Leaver-Roy- Attorney & Partner at Sherman, Sherman, Johnnie, & Hoyt
- Melinda@shermlaw.com
- 503-364-2281
- Brett Scott- Professor at The University of Oregon
- Bscott3@uoregon.edu
Timeline
Law Firm Receptionist
Sherman, Sherman, Johnnie, & Hoyt
06.2023 - 09.2025
- CPR and First Aid Certified
Bachelor of Arts - Political Science
The University of Oregon
Minor in Legal Studies -
The University of Oregon
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