Anna Naumenko
Flight Manager Of Privat Jet Aviation
Los Angeles,CA
Summary
Welcoming, bilingual Flight Attendant with exceptional hospitality skills. Over 5 years in domestic and international commercial airline industry. Experienced Manager of charter flights with over 8 years of experience in Private Jet industry. Excellent reputation for organization different processes, resolving problems and improving customer satisfaction.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Hi-end Flight Attendant
MBK-S, OJSC
Moscow, Russia
03.2013 - 10.2018
- Organization of flights, cooperation with all airport’s organizations and ground handling services.
- Managed a team of 10 employees, including pilots, aircraft engineer and mechanics, informed them about upcoming flight.
- Ensured safety and comfort of customers onboard aircraft.
- Served beverages and dishes according to high-end etiquette and provided information about in-flight offerings to passengers.
- Relayed updates and information to passengers after confirming key details with pilot.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Drove passenger satisfaction by answering questions and provided solutions to issues arising during flights promptly.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers, handled concerns quickly.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Manager of Charter Business Flights
AVCOM-D, Business Aviation Center, LLC
Moscow, Russia
09.2010 - 03.2013
- Organization flights from receiving the request to departure/arrival
- Providing all airport's handling services, cooperation with all airports services.
- Obtaining permissions to enter/exit the airspace.
- Information support for crew
- Meeting, check-in, boarding our top-ranking guests.
- Did my best to make our guests comfortable.
- Experience working around confidential and sensitive information.
- Built relationships with customers and community to establish long-term business growth.
- Represented our company at the European Business Aviation Convention & Exhibition (EBACE) in Geneva.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Senior Branch Banking Officer
Sberbank, PJSC
Moscow, Russia
12.2009 - 09.2010
- Responded to customer questions and concerns.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Maintained a comprehensive knowledge of the bank's products and services, banking regulations and established policies and procedures
- Was responsible for identifying and developing quality business and personal banking relationships
- Possessed excellent problem solving, time management and communication skills
- Knowledge of financial transactions and financial planning.
- Grew uo from the Banking Assistant to Senior Branch Banking Officer.
Credit Assistant
Home Credit And Finance Bank LLC
Moscow, Russia
10.2007 - 01.2009
- Uploaded completed applications to appropriate credit system.
- Delivered diverse departmental administrative support to personnel.
- Prepared spreadsheets for pricing and field operations.
- Processed new customer credit applications accessing credit agency data to open new accounts.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Maintained clean reception area to promote positive, professional environment for clients.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
M.D. - Economics And Management
Russian State Social University
Moscow, Russian Federation 09.2008 - 06.2009
Bachelor of Economics - Economics
Russian State Social University
Moscow, Russian Federation 09.2004 - 06.2008
Skills
Excellent customer service skills
Emergency care skills
Multitasking skills
Troubleshooting skills
General management skills
Accomplishments
- Representing the company at the European Business Aviation Convention & Exhibition (EBACE) in Geneva.
- Job invitation and further work with one of the Forbes Billionaires.
- Repeatedly awarded the title - the Best Employee of the month.
Timeline
Hi-end Flight Attendant
MBK-S, OJSC
03.2013 - 10.2018
Manager of Charter Business Flights
AVCOM-D, Business Aviation Center, LLC
09.2010 - 03.2013
Senior Branch Banking Officer
Sberbank, PJSC
12.2009 - 09.2010
M.D. - Economics And Management
Russian State Social University
09.2008 - 06.2009
Credit Assistant
Home Credit And Finance Bank LLC
10.2007 - 01.2009
Bachelor of Economics - Economics
Russian State Social University
09.2004 - 06.2008